Job summary
Job post source
This job is directly from Outcomes®
Job overview
The Remote Clinical Call Center Rep - Pharmacy MTM role involves engaging patients in the Medication Therapy Management program through outbound and inbound calls, supporting clinical staff, and providing exceptional customer service in a high-volume call center environment.
Responsibilities and impact
The rep conducts proactive patient outreach, schedules medication review appointments, handles inbound calls, documents patient interactions, updates patient information, assists with prescription refills, and promotes a mission-driven team culture.
Compensation and benefits
The position pays $18 per hour with potential bonuses or commissions, and offers medical, dental, vision plans, voluntary benefits, HSA & FSA, fertility and family planning benefits, paid parental leave, adoption assistance, employee resource groups, flexible PTO, 11 paid holidays, corporate wellness, and 401k with employer match and Roth option.
Experience and skills
Candidates should have at least 12 months of experience in medical, pharmacy, health insurance, or call center settings, strong communication and problem-solving skills, computer proficiency, and the ability to work remotely with attention to detail and professionalism.
Work environment and culture
The company promotes a mission-driven culture emphasizing accountability, empathy, integrity, opportunity, and unity, with a focus on professionalism and empathy in patient interactions.
Company information
Outcomes® has over 40 years of experience providing pharmacy management solutions and clinical applications to independent and community pharmacies, supporting various pharmacy settings with software and services like Rx30 and Telepharm.
Job location and travel
This is a remote position requiring a home office setup with basic technical troubleshooting capabilities.
Unique job features
The role involves working in a high-volume healthcare call center with a focus on Medication Therapy Management, offering a unique opportunity to impact patient care through pharmacy support.
Company overview
Outcomes® is a healthcare company headquartered in Orlando, Florida, with a workforce of 501-1,000 employees. The company focuses on driving better health outcomes through innovative solutions and services. By leveraging data and technology, Outcomes® aims to improve patient care and healthcare efficiency. The company's efforts are geared towards enhancing the overall health and wellness of individuals, which in turn generates revenue through partnerships with healthcare providers and organizations.
How to land this job
Tailor your resume to emphasize your healthcare call center experience, specifically highlighting your skills in patient outreach, medication therapy management, and handling high-volume calls.
Showcase your ability to use persuasive communication to engage patients, schedule appointments, and assist with medication refills, reflecting the key duties outlined in the job description.
Apply through multiple platforms including Outcomes®' corporate career site and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current employees in the Clinical Call Center or Pharmacy divisions at Outcomes® on LinkedIn, using ice breakers like asking about their experiences with the MTM program or inquiring how they manage high-volume patient interactions effectively.
Optimize your resume for ATS by including keywords such as 'Medication Therapy Management,' 'patient outreach,' 'call center,' 'pharmacy,' 'scheduling,' and 'customer service,' ensuring your document passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find the best places to apply, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and skill development.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.