Accreditation Commission for Health Care (ACHC)

Customer Experience Specialist

CARY, NCPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Accreditation Commission for Health Care (ACHC)

  • Job overview

    The Customer Experience Specialist at ACHC is responsible for supporting the accreditation process and fostering customer relationships to enhance retention and loyalty.

  • Responsibilities and impact

    Daily responsibilities include providing customer service support throughout the accreditation process, processing accreditation documents, scoring data collection documents, and reviewing departmental policies.

  • Compensation and benefits

    Compensation includes a base salary plus bonuses, along with 100% paid Medical, Dental, and Vision benefits for individuals.

  • Experience and skills

    Candidates should have a minimum of an Associate's Degree with three years of relevant experience or a high school diploma with five years of experience, along with prior customer service experience and proficiency in Microsoft Office.

  • Career development

    ACHC offers a competitive salary and a growing customer base, providing opportunities for professional growth within a non-profit environment.

  • Work environment and culture

    The company values innovation, honesty, and excellence, fostering a small-size atmosphere conducive to personal and professional development.

  • Company information

    ACHC is a non-profit organization focused on accreditation services, known for its commitment to quality and customer service, with a rapidly growing customer base.

  • Job location and travel

    This position is located in Cary, NC with hybrid remote-working privileges.

Company overview

The Accreditation Commission for Health Care (ACHC) is a nonprofit organization that provides accreditation and certification services to healthcare providers. They offer a wide range of programs that help healthcare organizations demonstrate their commitment to quality and patient safety. ACHC generates revenue by charging fees for their accreditation services, which are designed to meet the specific needs of various healthcare settings, including home health, hospice, and pharmacy. Established in 1986, ACHC has a longstanding history of promoting excellence in healthcare through its comprehensive and customizable accreditation programs. Their focus on collaboration and education helps healthcare providers improve their operations and deliver superior patient care.

How to land this job

  • Position your resume to highlight your customer service experience, emphasizing your ability to build and maintain positive relationships, as this is crucial for the Customer Experience Specialist role at ACHC.

  • Showcase your proficiency with Microsoft Office and any relevant database systems, as these technical skills are essential for processing accreditation documents effectively.

  • Apply through multiple channels, including the ACHC corporate site and LinkedIn, to increase your chances of being noticed for this position.

  • Connect with professionals in the customer service or accreditation divisions at ACHC on LinkedIn and consider ice breakers like asking about their experiences working in the organization or discussing the company's recent initiatives in customer service.

  • Optimize your resume for ATS by including specific keywords from the job description, such as 'customer service,' 'accreditation process,' and 'interpersonal skills,' to improve your chances of passing initial screenings.

  • Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored, and that you are applying through the best channels while identifying networking opportunities.

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