Job summary
Job post source
This job is directly from CarMax
Job overview
As a Customer Specialist at CarMax, you will provide exceptional customer service and support throughout the car buying and selling process, contributing to a positive customer experience.
Responsibilities and impact
Daily responsibilities include guiding customers through sales and appraisals, conducting vehicle assessments, managing inventory, performing inspections, and handling various administrative tasks.
Experience and skills
Candidates should have strong communication skills, customer service experience, a high school diploma, and basic Microsoft Office skills; a valid driver's license is also required.
Career development
Opportunities for career growth include paths to mentorship, management, and business leadership roles within the company.
Work environment and culture
CarMax values honesty, transparency, and teamwork, fostering a high-energy retail environment where associates support each other and grow together.
Company information
CarMax is the largest retailer of used cars in the U.S., known for its innovative approach to car sales and commitment to customer experience, with over 200 locations and a workforce of over 25,000 associates.
Job location and travel
The position is located at 765 Brook Hollow Drive, Shreveport, Louisiana, 71105.
Company overview
CarMax is the largest used-car retailer in the United States, offering a no-haggle pricing model that simplifies the car-buying process. The company generates revenue through the sale of used vehicles, financing, and extended service plans. Founded in 1993, CarMax revolutionized the industry with its customer-centric approach, transparent pricing, and rigorous vehicle inspection process. Key historical milestones include its initial public offering in 1997 and consistent expansion across the country, making it a leader in the used-car market.
How to land this job
Position your resume to highlight your exceptional communication skills and customer service experience, as these are crucial for the Customer Specialist role at CarMax.
Emphasize your ability to build strong relationships and work effectively in a team, showcasing any relevant retail or sales experience you possess.
Apply through multiple channels, including CarMax's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with employees in the customer service or sales divisions at CarMax on LinkedIn; potential ice breakers could include asking about their experiences at CarMax or expressing your admiration for the company's commitment to customer service.
Optimize your resume for ATS systems by including specific keywords from the job description, such as 'customer service,' 'team behaviors,' and 'sales experience,' to improve your chances of passing initial screenings.
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