Job summary
Job post source
This job is directly from Pathfinder Bank
Job overview
The Customer Service Representative at Pathfinder Bank plays a crucial role in providing exceptional service and building relationships within the community, contributing to the bank's mission of local engagement.
Responsibilities and impact
Daily responsibilities include delivering outstanding customer service, processing transactions, promoting bank products, and maintaining compliance with operational standards while fostering a positive environment.
Compensation and benefits
The position offers a competitive compensation package with benefits including paid holidays, medical, vision, and dental insurance, a 401K with matching, tuition reimbursement, and banking discounts.
Experience and skills
Candidates should have a high school diploma, at least one year of customer service experience, and 1-3 years of banking or cash handling experience, along with strong interpersonal and computer skills.
Career development
Pathfinder Bank provides opportunities for growth and development within the organization, encouraging employees to advance their careers while contributing to community-focused initiatives.
Work environment and culture
The work culture at Pathfinder Bank emphasizes community involvement, collaboration, and employee support, fostering a family-friendly and flexible work environment.
Company information
Pathfinder Bank is a community-focused financial institution in Central New York, dedicated to building lasting connections and providing tailored financial solutions to local residents and businesses.
Team overview
The team consists of dedicated professionals who work collaboratively to achieve branch goals and support each other in delivering exceptional customer service.
Job location and travel
The position is based in Central New York, within a branch environment that promotes community engagement and customer interaction.
Application process
Interested candidates should submit their application along with a resume, highlighting relevant experience and skills, by the specified deadline.
Unique job features
This role is distinguished by its strong community focus, opportunities for personal interaction, and the chance to make a meaningful impact on local residents and businesses.
Company overview
Pathfinder Bank is a community bank headquartered in Oswego, New York, providing a range of financial services including personal and business banking, loans, and investment services. Established in 1859, the bank has a long history of serving the local community and focuses on personalized customer service. They generate revenue primarily through interest on loans, service fees, and investment income. Pathfinder Bank is known for its commitment to community involvement and supporting local economic growth.
How to land this job
Position your resume to showcase your passion for community service and customer-centric approach, aligning with Pathfinder Bank's commitment to the local community.
Highlight your customer service experience, ability to build relationships, and any previous roles involving cash handling or banking to resonate with the job description.
Apply through multiple platforms including Pathfinder Bank's corporate site and LinkedIn to maximize your chances of being noticed for the Customer Service Representative role.
Connect with current employees in the customer service division on LinkedIn to gain insights about the role and the company culture. Ice breakers could include asking about their experiences at Pathfinder Bank or discussing community initiatives they are passionate about.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer service,' 'relationship building,' and 'banking transactions' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, identifying the best job application channels, and helping you connect with relevant professionals on LinkedIn.
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