TECEZE

Desktop Support Engineer

BOSTON, MAPosted a month ago

Job summary

  • Job post source

    This job is directly from TECEZE

  • Job overview

    The Desktop Support Engineer at TECEZE provides technical support for Windows and macOS devices, focusing on maintaining seamless operations and assisting end users.

  • Responsibilities and impact

    The role involves Level 1/Level 2 support for hardware and software issues, system imaging and deployment, user lifecycle management, and clear communication with users while maintaining documentation and escalating issues as needed.

  • Experience and skills

    Candidates need 5–8 years of experience supporting Windows and macOS environments, proficiency with macOS system tools and Apple deployment software, experience with SCCM, Active Directory, networking basics, and strong communication skills.

Company overview

TECEZE is a global IT services and solutions provider specializing in managed IT services, cybersecurity, cloud solutions, and IT consulting. They generate revenue through service contracts, consulting fees, and subscription-based models for their cloud and cybersecurity offerings. Founded in 2008, TECEZE has grown rapidly, establishing a reputation for delivering innovative and reliable IT solutions to businesses across various industries. Their commitment to customer satisfaction and technological excellence has positioned them as a trusted partner for companies looking to enhance their IT infrastructure.

How to land this job

  • Tailor your resume to emphasize your extensive experience supporting both Windows and macOS platforms, highlighting specific skills with FileVault, keychain, and Apple deployment tools like JAMF and Apple Remote Desktop.

  • Showcase your proficiency with imaging and deployment technologies such as SCCM for Windows and DeployStudio for macOS, as well as your ability to manage user lifecycle processes in Active Directory and Apple environments.

  • Apply through multiple channels including TECEZE's corporate careers page, LinkedIn job postings, and other reputable job boards to maximize your application visibility.

  • Connect with current TECEZE IT or desktop support team members on LinkedIn, initiating conversations by referencing recent company initiatives in Apple device management or asking about team culture and challenges they face.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'Level 1/Level 2 support,' 'FileVault,' 'JAMF,' 'Active Directory,' and 'SCCM' to ensure your resume passes initial automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn connections for networking, and optimize your resume for ATS, freeing you to focus more on interview preparation and skill enhancement.

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