Job summary
Job post source
This job is directly from Cleveland Public Library
Job overview
The IT Support Manager at Cleveland Public Library leads the IT Support team, ensuring effective technology solutions for staff and patrons while fostering a culture of learning.
Responsibilities and impact
Daily responsibilities include managing the IT Support team, overseeing technology operations, maintaining systems, and ensuring excellent customer service and support performance.
Compensation and benefits
The position offers a salary of $77,825 and is full-time with benefits typically associated with public sector employment.
Experience and skills
Candidates must have an Associate Degree in IT or related fields, 3-5 years of technical leadership experience, and expertise in various IT areas including Microsoft Azure and ITIL frameworks.
Career development
Opportunities for professional growth include mentoring staff, leading projects, and continuous technical education.
Work environment and culture
Cleveland Public Library promotes a collaborative and welcoming service environment for both patrons and staff, emphasizing learning and community engagement.
Company information
Cleveland Public Library is dedicated to fostering a culture of learning and providing technology-driven initiatives to enhance community access to information and resources.
Team overview
The IT Support team is multifaceted, focusing on technology solutions and customer service, with a collaborative approach to problem-solving.
Job location and travel
The job is located at Cleveland Public Library, with responsibilities involving oversight of branch technology and potential travel within the library system.
Application process
Interested candidates should apply during the internal posting period from 2/1/2025 to 2/7/2025, with interviews occurring within 45 days.
Unique job features
This role offers unique opportunities to lead innovative technology initiatives and enhance the library's IT services.
Company overview
Cleveland Public Library (CPL) is one of the largest public library systems in the United States, offering a vast collection of books, digital resources, and community programs. Established in 1869, CPL serves the Cleveland community by providing access to information, fostering literacy, and supporting lifelong learning. The library generates revenue through public funding, grants, and donations, ensuring free access to its services. Notable for its historic Main Library and numerous branches, CPL is a cornerstone of educational and cultural enrichment in Cleveland.
How to land this job
Position your resume to showcase your leadership experience in managing IT professionals, emphasizing your collaborative work style and strong work ethic that aligns with the Cleveland Public Library's culture of learning.
Highlight your technical expertise in areas such as Microsoft Azure, Microsoft 365, and ITIL service delivery frameworks, as these are pivotal for the IT Support Manager role.
Apply through multiple channels, including the Cleveland Public Library's corporate site and LinkedIn, to broaden your reach and visibility for this position.
Connect with individuals in the IT division at Cleveland Public Library on LinkedIn to inquire about the role; potential ice breakers could include discussing your shared interest in technology-driven initiatives or asking about the team's recent projects.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'IT support', 'customer service', and 'technical documentation', to ensure it passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the IT Support Manager role.
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