PRINCETON BAPTIST MEDICAL CENTER

Telecommunications Operator I - Orlando Health - Health central Hospital - 2nd shift 2:00 PM-10:00 PM

OCOEE, FLPosted 30+ days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company as the company listed is Princeton Baptist Medical Center but the job description focuses on Orlando Health.

  • Job overview

    The Telecommunications Operator I at Orlando Health processes high call volumes and supports internal departments by managing communications efficiently during the 2nd shift.

  • Responsibilities and impact

    The role involves answering and processing calls accurately, handling codes and trauma calls, monitoring alarm systems, transferring calls, dispatching personnel, and maintaining compliance with policies while supporting 24/7 operations.

  • Compensation and benefits

    The position offers outstanding benefits including a 403(B) match, retirement savings plan, paid time off, education assistance programs, maternity leave, and benefits starting from day one.

  • Experience and skills

    Candidates should have a high school diploma or equivalent; call center and customer service experience are preferred but not required; no licensure or certification is necessary.

  • Career development

    The job encourages professional growth, development, and continuing education through mandatory and developmental requirements.

  • Work environment and culture

    The work environment supports 24/7 operations with flexibility in scheduling, emphasizing professionalism, positive attitude, and compliance with health system policies.

  • Company information

    Orlando Health is a large health system with 15 hospitals, extensive medical services, and nearly 22,000 employees, known for clinical excellence in multiple specialties.

  • Job location and travel

    The position is located at Health Central Hospital in Orlando, Florida, working the 2nd shift from 2:00 PM to 10:00 PM.

  • Unique job features

    The role requires handling high call volumes, emergency codes, and trauma calls with specialized communication systems in a healthcare setting.

Company overview

Princeton Baptist Medical Center is a leading healthcare facility located in Birmingham, Alabama, and is part of the Baptist Health System, which operates multiple hospitals across the region. Specializing in a wide range of medical services, including cardiology, orthopedics, oncology, and emergency care, the center is renowned for its advanced technology and patient-focused approach. Established in 1922, it has a long history of providing high-quality healthcare and is affiliated with Tenet Healthcare, a major healthcare services company. The hospital generates revenue through patient care services, surgeries, diagnostic testing, and partnerships with insurance providers. Its commitment to innovation and community health makes it a respected institution in the Southeast.

How to land this job

  • Tailor your resume to emphasize your ability to handle high call volumes efficiently and your strong customer service skills, as these are critical for the Telecommunications Operator I role at PRINCETON BAPTIST MEDICAL CENTER.

  • Highlight any experience with call center operations, paging systems, or emergency response protocols, particularly your familiarity with processing trauma or code calls quickly and accurately.

  • Apply through multiple platforms such as the PRINCETON BAPTIST MEDICAL CENTER corporate website and LinkedIn to maximize your application visibility for this position.

  • Connect on LinkedIn with current Telecommunications Operators or team members in the communications division at PRINCETON BAPTIST MEDICAL CENTER; use ice breakers like asking about their experience managing emergency calls or how they maintain accuracy during high-pressure situations.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'high call volume,' 'paging system,' 'emergency response,' 'customer service,' and 'code calls' to ensure it passes initial screenings.

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