Job summary
Job post source
This job is directly from Justworks
Job overview
The Customer Support Advocate role at Justworks involves providing expert-level support to worksite employees of small business customers, addressing inquiries related to HR matters, and contributing to a positive customer experience.
Responsibilities and impact
Daily responsibilities include managing customer inquiries via phone, email, or chat, assisting with benefits enrollment, resolving payroll and HR-related issues, maintaining product expertise, and advocating for customer needs.
Compensation and benefits
The base wage range for this remote position is targeted at $24.20 to $26.62 per hour, with actual compensation based on factors unique to each candidate, including experience and location.
Experience and skills
Candidates should have a minimum of 4 years of customer service experience, preferably in B2B SaaS or contact center environments, along with strong communication skills and the ability to handle challenging situations empathetically.
Career development
Opportunities for growth include learning from leaders in the startup community and contributing to product and process improvements.
Work environment and culture
Justworks promotes a welcoming and casual environment, emphasizing teamwork, shared goals, and values such as camaraderie, openness, and integrity.
Company information
Justworks is dedicated to helping businesses manage HR issues, providing a supportive and entrepreneurial environment with a focus on employee well-being and development.
Team overview
The Customer Support team is responsible for all customer service inquiries, emphasizing collaboration and ownership of customer concerns.
Job location and travel
This is a remote position with a required shift from 12pm to 9pm EST, Monday to Friday, and mandatory virtual training prior to the shift schedule.
Application process
Candidates are encouraged to apply through Justworks' website, and should be prepared for a virtual training period if hired.
Unique job features
This role offers the chance to work in a fast-paced environment with a strong emphasis on customer satisfaction and the opportunity to influence product improvements.
Company overview
Justworks is a professional employer organization (PEO) that provides small and medium-sized businesses with payroll, benefits, HR, and compliance support. They make money through subscription fees for their services, which streamline administrative tasks and ensure regulatory compliance for their clients. Founded in 2012 by Isaac Oates, the company has grown rapidly, emphasizing transparency and customer service. Justworks aims to simplify business operations, allowing companies to focus on growth and productivity.
How to land this job
Tailor your resume to emphasize your customer service experience, particularly in B2B SaaS or contact center environments, to align with Justworks' expectations.
Highlight your strong communication skills and ability to handle challenging situations with empathy, as these are crucial for the Customer Support Advocate role.
Apply through multiple platforms, including Justworks' corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with current employees in the Customer Support division at Justworks on LinkedIn to gain insights and express your interest in the role; consider ice breakers like discussing shared interests in customer service or asking about their experiences at Justworks.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer service,' 'SaaS,' 'empathy,' and 'problem-solving' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and that you are applying through the best channels available.
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