Chicago Transit Authority

Senior Manager, Client Computing & User Support

CHICAGO, ILPosted 30+ days ago

Job summary

  • Job post source

    This job is directly from Chicago Transit Authority

  • Job overview

    The Senior Manager, Client Computing & User Support leads a team to deliver high-quality desktop support and optimize user experiences, playing a key role in IT service management and end-user productivity.

  • Responsibilities and impact

    The role involves strategic planning for client computing, managing budgets and vendors, overseeing client device implementation, leading end-user support, developing training programs, ensuring security compliance, monitoring performance, and leading the support team.

  • Compensation and benefits

    The salary range is $130,000 to $160,000 with benefits detailed on the CTA benefits webpage, including health insurance and retirement plans.

  • Experience and skills

    Requires a bachelor's degree in IT or related field with 8 years of IT support experience including 3 years in leadership, knowledge of ITIL, and skills in budget management, vendor negotiation, and team leadership.

  • Work environment and culture

    The company values inclusivity, equal opportunity, and provides accommodations for disabilities, with a culture of collaboration and continuous improvement.

  • Company information

    Chicago Transit Authority is a major public transit organization serving Chicago, committed to community support and inclusive employment.

  • Team overview

    The candidate will lead a dynamic team including outsourced contractors, focusing on client computing and user support.

  • Job location and travel

    The position is based in Chicago, Illinois, with requirements to live within the CTA service area and occasional field visits.

  • Application process

    Applicants must comply with CTA's residency ordinance and respond promptly to HR communications; accommodations are available for disabilities during hiring.

  • Unique job features

    The role includes managing a diverse range of client devices, balancing security with accessibility, and requires availability for extended hours and emergency response.

Company overview

The Chicago Transit Authority (CTA) is the operator of the second-largest public transportation system in the United States, providing bus and rail services throughout Chicago and 35 surrounding suburbs. Established in 1947, CTA makes money primarily through fare collection, advertising, and government funding. Key historical milestones include the introduction of the 'L' train system and continuous modernization efforts to improve service efficiency and rider experience. The CTA plays a crucial role in the daily commute of millions, emphasizing sustainability and innovation in urban transit solutions.

How to land this job

  • Position your resume to showcase leadership in client computing and end-user support, emphasizing your strategic planning and team management skills relevant to CTA's dynamic environment.

  • Highlight experience with IT service management frameworks like ITIL, budget and vendor management, and your ability to drive improvements in user productivity and satisfaction.

  • Apply through multiple channels including the Chicago Transit Authority's official careers page and LinkedIn to maximize visibility for this senior management role.

  • Connect on LinkedIn with current CTA IT division leaders or team members, using ice breakers like commenting on recent CTA tech initiatives or asking about their approach to client computing challenges.

  • Optimize your resume for ATS by including keywords such as 'client computing,' 'end-user support,' 'ITIL,' 'vendor management,' and 'team leadership' to ensure it passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application platforms, and uncover LinkedIn connections, allowing you to focus on preparing for interviews and networking effectively.

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