Job summary
Job post source
This job is directly from Serenity Healthcare
Job overview
The Patient Support Manager at Serenity Healthcare connects with patients to provide compassionate support and education on treatments like TMS and Ketamine Infusion, playing a key role in enhancing patient experience and clinic operations.
Responsibilities and impact
The role involves ensuring a positive patient experience, educating patients on treatment options, fostering a supportive environment, managing patient communications, and assisting with daily clinic operations.
Compensation and benefits
The job offers competitive pay, insurance benefits covering 90% of medical, dental, and vision for the employee's family, paid time off including major holidays, and opportunities for growth and advancement.
Experience and skills
Candidates need a high school diploma or GED, at least 3 years of face-to-face customer experience, a passion for patient-centric care, quick learning ability, and self-motivation.
Career development
Serenity Healthcare promotes personal and professional development through a people-centric, collaborative culture with opportunities for growth and advancement.
Work environment and culture
The company culture is people-centric, collaborative, positive, proactive, and supportive, with awareness of the emotional challenges in working with patients facing serious mental health issues.
Company information
Serenity Healthcare uses advanced medical devices to provide long-term treatment success, focusing on creating the finest patient experience and investing in employee development.
Unique job features
The role uniquely involves working closely with patients undergoing advanced treatments for mental health, requiring compassion and resilience due to exposure to sensitive patient experiences.
Company overview
Serenity Healthcare is a leading provider of comprehensive healthcare services, specializing in both primary and specialty care. They generate revenue through patient consultations, medical procedures, and partnerships with insurance companies. Founded in 1998, Serenity Healthcare has grown to include numerous clinics and hospitals across the country, emphasizing patient-centered care and innovative medical treatments. Their commitment to integrating advanced technology and personalized care has established them as a trusted name in the healthcare industry.
How to land this job
Position your resume to emphasize your strong interpersonal skills and experience in face-to-face customer interactions, highlighting your ability to provide compassionate patient support as described in the job.
Focus on showcasing your knowledge or quick adaptability to learn about medical treatments like Transcranial Magnetic Stimulation (TMS) and Ketamine Infusion therapy, reflecting the educational role of the Patient Support Manager.
Apply through multiple platforms including Serenity Healthcare's official corporate career site and LinkedIn to maximize your chances of being noticed for this role.
Connect with current Serenity Healthcare employees in patient care or clinic operations divisions on LinkedIn; start conversations by asking about their experiences working with innovative treatments or how they foster a positive patient environment.
Optimize your resume for ATS by including keywords from the job description such as 'patient support,' 'compassionate care,' 'clinic operations,' 'patient education,' and 'customer interaction' to ensure your application passes initial screenings.
Use Jennie Johnson's Power Apply feature to streamline your job search by tailoring your resume, applying through the best channels, and identifying networking opportunities at Serenity Healthcare, so you can focus your energy on preparing for interviews and personal growth.
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