Job summary
Job post source
This job is directly from Commonwealth Lodging Management, LLC
Job overview
The Front Office Manager role at Commonwealth Lodging Management involves managing front office operations to ensure guest satisfaction, profitability, and efficient hotel service delivery.
Responsibilities and impact
The manager will resolve guest issues, oversee front office staff training and scheduling, manage reservations and budgeting, monitor guest services, ensure security, and maintain compliance with company and brand standards.
Compensation and benefits
The salary range is $48,000 to $55,000 per year with benefits including medical, dental, vision, 401K, company-paid insurance, travel discounts, merit increases, tuition reimbursement, bonuses, and paid holidays.
Experience and skills
Requires a high school diploma or GED (college preferred), 1-2 years in customer service or hotel management, computer skills, problem-solving, yield management, communication skills, physical stamina, and knowledge of local area and hotel systems.
Career development
The company offers advancement opportunities, merit increases, and tuition reimbursement to support professional growth.
Work environment and culture
Commonwealth Lodging values professionalism, integrity, honesty, and a team-first culture focused on world-class hospitality and supportive leadership.
Company information
Commonwealth Lodging Management is a hospitality company focused on proactive hotel management with experienced staff and a commitment to guest satisfaction and employee development.
Team overview
The candidate will join a team-oriented environment with supportive leaders and a focus on teamwork and professionalism.
Job location and travel
The position involves working in the hotel front office and various hotel areas, requiring availability for varied shifts including nights, weekends, and holidays.
Unique job features
The role includes unique benefits like early access to pay, multiple incentive bonuses, and a strong emphasis on guest relations and operational excellence.
Company overview
Commonwealth Lodging Management, LLC is a hospitality management company specializing in the operation and management of hotels. They generate revenue by providing comprehensive management services to hotel owners, including operations, sales and marketing, revenue management, and financial reporting. The company has a history of successfully managing a diverse portfolio of hotel brands, focusing on maximizing profitability and enhancing guest experiences. Established with a commitment to excellence, Commonwealth Lodging Management has built a reputation for delivering superior results through strategic partnerships and innovative management practices.
How to land this job
Tailor your resume to highlight leadership in front office operations, guest satisfaction resolution, and experience managing hotel systems and staff scheduling, as these are key responsibilities for the Front Office Manager role at Commonwealth Lodging Management, LLC.
Emphasize your skills in yield management, business decision-making, and effective communication, along with your ability to handle guest complaints and ensure smooth check-in/check-out processes, to align with the job's core competencies.
Apply through multiple channels including the Commonwealth Lodging Management corporate website, LinkedIn, and reputable hospitality job boards to maximize your application visibility.
Connect with current Front Office Managers or hospitality leadership at Commonwealth Lodging Management on LinkedIn; open conversations with ice breakers like commenting on their recent hotel initiatives or asking about the company culture and team dynamics.
Optimize your resume for ATS by incorporating keywords such as 'guest satisfaction,' 'front office operations,' 'yield management,' 'hotel systems,' and 'team leadership' to ensure it passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify the best application platforms, and discover LinkedIn contacts for networking, allowing you to focus more strategically on preparing for interviews and professional growth.
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