Job summary
Job post source
This job is directly from Carrier
Job overview
The Customer Service Specialist at Carrier handles complex customer inquiries independently, contributing to customer satisfaction and business growth.
Responsibilities and impact
The role involves resolving customer issues, maintaining databases, providing follow-up, collaborating with various departments, and supporting sales and after-sales processes.
Compensation and benefits
The pay range is $77,500 to $135,250. Benefits include equal opportunity employment and compliance with affirmative action policies.
Experience and skills
Requires a high school diploma or GED and 5+ years in HVAC, plumbing, or technical service; preferred qualifications include a bachelor's degree, Salesforce experience, call center metric adherence, dependability, and strong communication skills.
Work environment and culture
Carrier emphasizes a diverse workforce focused on customer-centric solutions and innovation in climate and energy technologies.
Company information
Carrier is a global leader in intelligent climate and energy solutions with a history of innovation and commitment to sustainability.
Unique job features
This role allows deviation from scripted responses to handle complex inquiries and involves cross-department collaboration to improve customer service processes.
Company overview
Carrier is a global leader in heating, ventilation, air conditioning, and refrigeration (HVACR) solutions, providing innovative products and services to residential, commercial, and industrial customers. Founded in 1915 by Willis Carrier, the company revolutionized climate control technology and continues to drive industry advancements. Carrier generates revenue through the sale of HVACR systems, maintenance services, and energy-efficient solutions. Notable for its commitment to sustainability, Carrier aims to reduce its environmental impact through eco-friendly products and practices.
How to land this job
Position your resume to highlight your extensive experience in customer service, especially your ability to handle complex inquiries independently and resolve customer issues effectively, as emphasized by Carrier's job description.
Focus on showcasing your skills in managing customer databases, making procedural recommendations, and collaborating with sales and production teams to identify opportunities and expedite shipments.
Apply through multiple platforms including Carrier's official corporate website and LinkedIn to maximize your exposure and chances of being noticed for this Customer Service Specialist role.
Connect with current employees in Carrier's customer service or related divisions on LinkedIn; initiate conversations by referencing recent Carrier innovations in climate or energy solutions or by asking about their experience working in customer service at Carrier.
Optimize your resume for ATS by including keywords such as 'customer service,' 'complex inquiries,' 'database management,' 'sales support,' and 'HVAC service,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate and personalize your applications, handle multi-channel submissions, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and refining your skills.
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