Job summary
Job overview
The Director, Digital Transformation at Inhabit leads strategic customer transformation initiatives to enhance customer experience and drive business growth through digital innovation.
Responsibilities and impact
The role involves defining and executing digital-first strategies, collaborating across departments to modernize customer interactions, developing engagement programs, leveraging data for personalization, leading cross-functional teams, and promoting customer-centric practices.
Compensation and benefits
The position offers competitive pay, comprehensive health insurance (medical, dental, vision, prescription), health savings and flexible spending accounts, retirement savings plan with company match, disability and life insurance, employee assistance, paid holidays, vacation, volunteer time, and employee discounts.
Experience and skills
Candidates need 10+ years in customer experience or digital transformation, proven leadership in transformation initiatives, strong analytical and communication skills; preferred skills include design thinking, agile frameworks, and knowledge of customer engagement trends. A bachelor's degree is required; MBA preferred.
Work environment and culture
Inhabit fosters innovation, collaboration, and customer empowerment within a global proptech environment focused on residential and vacation property management.
Company information
Inhabit is a global proptech software company delivering innovative solutions to residential and vacation property managers, emphasizing empowerment and collaboration.
Job location and travel
The job is based in Atlanta, GA, with a full-time, salaried, exempt status.
Unique job features
The role uniquely integrates customer data analytics and cross-functional leadership to drive end-to-end digital transformation and customer journey enhancements.
Company overview
Inhabit® is a global PropTech software company specializing in solutions for the residential and vacation property management industries. They generate revenue by providing software that enhances the management and operational efficiency of property managers, ensuring best-in-class service delivery. The company is headquartered in Tampa, Florida, and is actively expanding its team, as evidenced by recent job postings for positions such as VP of Operations and SEO Account Manager.
How to land this job
Tailor your resume to highlight extensive experience in leading digital transformation and customer experience initiatives, emphasizing strategic roadmap development and cross-functional leadership relevant to Inhabit®'s Director, Digital Transformation role.
Focus on showcasing your ability to drive omnichannel strategies, customer lifecycle engagement programs, and data-driven personalization, aligning with Inhabit®'s emphasis on elevating customer experience and retention.
Apply through multiple platforms including Inhabit®'s corporate careers page and LinkedIn to maximize your application visibility and reach for this position.
Connect with current employees in Inhabit®'s digital transformation, customer experience, or marketing teams on LinkedIn; use ice breakers like commenting on recent company innovations or asking about their experience driving customer-centric initiatives.
Optimize your resume for ATS by incorporating keywords from the job description such as 'digital transformation,' 'customer journey mapping,' 'omnichannel strategies,' 'data-driven personalization,' and 'cross-functional leadership' to pass initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, identify the best application channels, and find relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking.
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