Monumental Sports & Entertainment

Event Staff: Guest Experience (Part-Time/Seasonal)

WASHINGTON, DCPosted 25 days ago

Job summary

  • Job post source

    This job is directly from Monumental Sports & Entertainment

  • Job overview

    The Event Staff: Guest Experience role at Monumental Sports & Entertainment involves delivering exceptional customer service and ensuring a safe, welcoming environment for guests at various sports and entertainment venues.

  • Responsibilities and impact

    The role includes greeting guests, supervising areas for safety, enforcing arena policies, addressing guest concerns, validating tickets, controlling access, maintaining cleanliness, reporting incidents, assisting with emergencies, and supporting event operations.

  • Compensation and benefits

    The position offers a wage of $20.55 per hour with no additional benefits explicitly mentioned in the description.

  • Experience and skills

    Candidates should have a high school diploma or equivalent, at least 6 months of customer service experience preferred, strong communication skills, ability to handle fast-paced environments, reliable transportation, and physical ability to stand, walk, climb stairs, and lift up to 20 pounds.

  • Work environment and culture

    The company values first-class customer service, teamwork, integrity, innovation, community engagement, and a fun, respectful work environment.

  • Company information

    Monumental Sports & Entertainment is a large integrated sports and entertainment company owning multiple sports teams and venues, operating media networks, and hosting diverse events.

  • Job location and travel

    The job is based at Capital One Arena and other venues managed by Monumental Sports & Entertainment in the Washington, D.C. area, requiring availability for nights, weekends, and holidays.

  • Application process

    Applicants must complete the full application process online after clicking 'Apply Now' as instructed in the job posting.

  • Unique job features

    The role offers a dynamic, fast-paced environment with opportunities to interact with fans and participate in a variety of events including sports, esports, and entertainment.

Company overview

Monumental Sports & Entertainment (MSE) is a premier sports and entertainment company based in Washington, D.C. It owns and operates several professional sports teams, including the NBA's Washington Wizards, NHL's Washington Capitals, WNBA's Washington Mystics, and the Capital City Go-Go of the NBA G League. MSE generates revenue through ticket sales, broadcasting rights, sponsorships, and merchandise. Founded by Ted Leonsis in 2010, the company has a significant impact on the local community and is known for its innovative approach to fan engagement and digital media.

How to land this job

  • Tailor your resume to emphasize customer service skills, ability to handle high-pressure situations, and experience in guest relations, aligning with Monumental Sports & Entertainment's focus on exceptional fan experiences.

  • Highlight your flexibility and availability for nights, weekends, and holidays, as well as your physical stamina for prolonged standing and walking, which are key for this part-time, seasonal role.

  • Apply through multiple platforms including the Monumental Sports & Entertainment corporate careers page and LinkedIn to maximize your chances of being noticed.

  • Connect on LinkedIn with current event staff or guest experience team members at Monumental Sports & Entertainment; start conversations by asking about their favorite event moments or tips for succeeding in the role.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'guest experience,' 'customer service,' 'event operations,' 'ticket validation,' and 'safety protocols' to ensure your resume passes initial screenings.

  • Use Jennie Johnson's Power Apply feature to automate applications across multiple channels, tailor your resume for ATS, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and excelling in the role.

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