Job summary
Job post source
This job is directly from Versaterm
Job overview
The Implementation Specialist at Versaterm is responsible for managing implementation-related activities and providing customer support, ensuring successful deployment of JusticeTrax products.
Responsibilities and impact
Daily responsibilities include conducting training, troubleshooting, analyzing workflows, providing customer assistance, and participating in user meetings, all aimed at enhancing client operations with JusticeTrax software.
Experience and skills
Candidates should have two years of experience in Forensic Science or IT, customer service experience, and familiarity with LIMS products, along with a Bachelor's Degree in a related field preferred.
Work environment and culture
Versaterm values inclusion, diversity, and equity, fostering a supportive work environment with a commitment to customer satisfaction and innovation.
Company information
Versaterm has over 40 years of experience in public safety software, providing comprehensive solutions to law enforcement agencies globally, with a focus on customer satisfaction and innovative technologies.
Job location and travel
This position can be based in Mesa, AZ, or Lexington, SC, or performed remotely, with a preference for candidates who can work on-site.
Company overview
Versaterm is a leading provider of public safety software solutions, specializing in computer-aided dispatch (CAD), records management systems (RMS), and mobile data computing for law enforcement, fire departments, and emergency medical services. They generate revenue through the sale of their software products and ongoing support and maintenance services. Founded in 1977, Versaterm has a long history of innovation and reliability in the public safety sector, consistently adapting to technological advancements to meet the evolving needs of their clients.
How to land this job
Tailor your resume to showcase your experience in forensic science, information technology, and customer service, as these are vital for the Implementation Specialist role at Versaterm.
Highlight your proficiency in conducting training sessions and your familiarity with LIMS products, particularly JusticeTrax, to align with the job requirements.
Apply through various platforms, including Versaterm's corporate website and LinkedIn, to maximize your chances of getting noticed for this position.
Connect with current employees in the JusticeTrax division on LinkedIn to gather insights about the role; potential ice breakers could include asking about their favorite aspect of working at Versaterm or inquiring about the latest features of JusticeTrax software.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'implementation,' 'customer support,' 'training,' and 'forensic science,' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively submitted across multiple channels.
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