Job summary
Job post source
This job is directly from eJAmerica
Job overview
The Deskside Support Technician role at eJAmerica involves providing regional end-user IT support, focusing on desktop and device troubleshooting to ensure efficient technology use.
Responsibilities and impact
The technician will handle hardware and software support, device installation and replacement, remote and onsite support, documentation of incidents, field technology surveys, device reclamation, and assist with Mobile Operations Command Center support.
Experience and skills
Candidates should have over 5 years of desktop support experience, proficiency with Windows 10/11, Microsoft 365, endpoint security tools, and remote support software; ITIL and technical certifications are desirable but not mandatory.
Job location and travel
The position is regionally based in the Northeast Region, preferably Baltimore, MD, with some travel required and 24/7 on-call support.
Unique job features
The role includes unique responsibilities like Mobile Operations Command Center support and device reclamation, emphasizing proactive and detailed IT support in a global delivery model.
Company overview
eJAmerica is a management consulting and IT services company based in Irvine, California, with a significant presence in New York. The company specializes in digital application services, cyber security, and next-generation IT solutions, leveraging cloud technology to deliver innovative services. With an annual revenue of $15.2 million and a workforce of 105 employees, eJAmerica is recognized for its expertise in providing comprehensive IT consulting and management solutions. The company is known for its competitive salaries and strong focus on client needs, positioning itself as a leader in the IT consulting industry.
How to land this job
Tailor your resume to emphasize your hands-on experience with Microsoft Windows 10/11 administration, Microsoft 365 support, and endpoint security tools like Defender for Endpoint and CrowdStrike, as these are key requirements for the Deskside Support Technician role at eJAmerica.
Highlight your proficiency with ITIL practices and ticketing systems such as ServiceNow, along with your skills in hardware break-fix, patch management, and application troubleshooting to align with the detailed job description.
Apply through multiple channels including eJAmerica's corporate career site, LinkedIn job postings, and other popular job boards to maximize your chances of getting noticed for this position.
Connect with current employees or hiring managers in eJAmerica’s Northeast Region IT support or desktop support teams on LinkedIn. Use ice breakers like commenting on their recent posts about IT support innovations or asking about their experiences working in regional support roles to start a conversation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Microsoft 365 support,' 'ITIL,' 'endpoint security,' 'SCCM,' 'Intune,' and 'remote support tools' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, identify the best application portals, and find relevant LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and improving your skills.
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