Job summary
Job post source
This job is directly from Realtor.com
Job overview
The Consumer Success Representative at Realtor.com supports consumers in the early stages of home buying or selling, driving customer satisfaction and business growth through effective communication and problem-solving.
Responsibilities and impact
The role involves making 300+ outbound and inbound calls daily to identify client needs, providing superior service, connecting consumers with real estate professionals, and working both independently and collaboratively with scheduling flexibility.
Compensation and benefits
The position offers an on-target earning of $24.08 per hour including base pay and commissions, with average annual earnings around $50,000, plus benefits like medical, dental, vision, 401(k) with company match, paid holidays, flexible time off, bonuses, tuition reimbursement, and wellness programs.
Experience and skills
Candidates should have strong customer service and sales skills, excellent communication, conflict resolution, tech-savviness, and the ability to work independently and in a team; real estate interest is preferred but not essential.
Career development
The company invests in career growth with opportunities for advancement, personalized financial planning, tuition reimbursement, and a supportive team environment.
Work environment and culture
Realtor.com fosters a dynamic, team-oriented, inclusive culture valuing collaboration, innovation, and employee wellbeing with a hybrid work model requiring office presence several days a week.
Company information
Realtor.com is a leading real estate platform with over 25 years of history, providing trusted insights and tools to buyers, sellers, and renters to facilitate home transactions.
Team overview
The role involves working within a motivated, collaborative team focused on performance and customer success in a fast-paced environment.
Job location and travel
Employees work primarily in-office three or more days a week with some shifts requiring late evening or weekend hours; remote work is limited.
Unique job features
The job features high call volume, performance-based incentives, and the opportunity to impact the real estate industry through innovative technology and customer engagement.
Company overview
Realtor.com is a leading real estate listings website that connects buyers, sellers, and renters with properties across the United States. The company generates revenue through advertising, lead generation, and premium listing services for real estate professionals. Founded in 1995, Realtor.com is operated by Move, Inc., a subsidiary of News Corp, and is known for its comprehensive and accurate property data, which is sourced directly from multiple listing services (MLS). The platform also offers various tools and resources to assist users in making informed real estate decisions.
How to land this job
Tailor your resume to highlight your strong customer service and sales skills, emphasizing your ability to handle high-volume outbound and inbound calls while maintaining professionalism and empathy, as required by Realtor.com's Consumer Success Representative role.
Showcase your problem-solving capabilities, communication skills, and experience in building rapport with diverse clients, focusing on your ability to overcome objections and create positive customer experiences aligned with the job description.
Apply through multiple platforms including Realtor.com's official careers page and LinkedIn to ensure your application reaches the hiring team through various channels and increases your chances of being noticed.
Connect on LinkedIn with current employees in the Consumer Success or Customer Experience divisions at Realtor.com; use ice breakers like commenting on recent company initiatives to improve customer journeys or asking about team culture and growth opportunities to build rapport.
Optimize your resume for ATS by incorporating keywords from the job posting such as 'customer service excellence,' 'sales effectiveness,' 'conflict resolution,' 'real estate knowledge,' 'communication skills,' and 'technology adept' to pass automated screenings.
Use Jennie Johnson's Power Apply feature to automate and customize your applications across multiple platforms, identify relevant LinkedIn contacts for networking, and tailor your resume for ATS, allowing you to focus your energy on preparation and interviews.
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