Job summary
Job post source
This job is directly from Open Systems Technologies
Job overview
The Senior IT Support role at Open Systems Technologies involves providing advanced software and hardware support to ensure smooth IT operations within the company.
Responsibilities and impact
The candidate will be expected to support Windows OS, VPN, Active Directory, and ServiceNow environments, and assist with cloud-based systems like MS Intune, while delivering excellent customer service.
Experience and skills
Required experience includes software and hardware support with Windows OS, VPN, Active Directory, and ServiceNow; experience with cloud environments such as MS Intune is a plus; strong customer service skills are essential.
Company overview
Open Systems Technologies (OST) is a technology consulting firm that specializes in providing IT staffing, consulting, and managed services. They generate revenue by offering tailored solutions to businesses in areas such as cloud computing, cybersecurity, and digital transformation. Founded in 1990, OST has built a reputation for delivering innovative and reliable technology solutions to a diverse range of industries. The company is known for its commitment to client success and its ability to adapt to the rapidly changing tech landscape.
How to land this job
Tailor your resume to highlight your experience with Windows OS, VPN, Active Directory, and ServiceNow support, as these are key skills Open Systems Technologies is seeking for the Senior IT Support role.
Emphasize any experience you have with cloud-based environments and MS Intune, even if limited, since this will set you apart from other candidates.
Showcase your strong customer service skills prominently, as excellent customer interaction is crucial for this position.
Apply through multiple channels including Open Systems Technologies' corporate career site and LinkedIn to increase your chances of being noticed.
Connect with current IT support or infrastructure professionals at Open Systems Technologies on LinkedIn, using ice breakers like asking about their experience with ServiceNow or the company’s approach to cloud support.
Optimize your resume for ATS by incorporating exact keywords such as 'Windows OS support,' 'VPN,' 'Active Directory,' 'ServiceNow,' and 'MS Intune' to ensure it passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate and optimize your applications across platforms and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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