Job summary
Job post source
This job is directly from Road Runner Sports
Job overview
The Remote Customer Service Representative will engage with customers, selling fitness products and services while representing Road Runner Sports, the largest running and walking store.
Responsibilities and impact
Daily tasks include handling inbound and outbound calls, resolving customer concerns, achieving sales goals, and providing excellent customer service to create a positive experience.
Compensation and benefits
The position offers a base pay of $16.00/hr with potential bonuses, totaling up to $19.00/hr, along with discounts on products.
Experience and skills
Candidates should have previous customer service or sales experience, preferably in a high-volume call center, along with strong communication skills and a positive attitude.
Work environment and culture
Road Runner Sports values a fun and casual work environment, emphasizing health, fitness, and customer engagement.
Company information
Founded over 40 years ago in a San Diego garage, Road Runner Sports has grown to 47 stores nationwide and was recognized as the 2023 Footwear Retailer of the Year.
Job location and travel
This is a remote position with flexible availability requirements including evenings and weekends.
Application process
Applicants are encouraged to apply directly on the Road Runner Sports Career page, with responses expected within 10 days if qualifications are met.
Unique job features
The role includes unique perks such as significant discounts on fitness products and the opportunity to educate customers on health and fitness.
Company overview
Road Runner Sports is a leading retailer specializing in running gear, including shoes, apparel, and accessories. Founded in 1983 by Mike Gotfredson, the company has grown to become the world's largest running and walking store, offering a wide range of products from top brands. They make money through both online and brick-and-mortar sales, as well as their VIP Family program, which provides members with exclusive discounts and benefits. Road Runner Sports is known for its exceptional customer service and custom fitting process, ensuring that runners find the perfect gear for their needs.
How to land this job
Position your resume to highlight your customer service and sales experience, particularly in high-volume call center environments, as this is crucial for the Remote Customer Service Representative role at Road Runner Sports.
Emphasize your reliability, flexible availability, and ability to engage customers in a positive manner, showcasing your skills in resolving concerns and providing a WOW experience.
Apply through multiple channels, including Road Runner Sports' corporate site and LinkedIn, to broaden your chances of landing an interview.
Connect with individuals in the customer service division at Road Runner Sports on LinkedIn and consider ice breakers such as asking about their experience with the company's values or inquiring about the training process for new hires.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service,' 'sales experience,' and 'remote work,' to ensure your application passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify potential networking contacts efficiently.
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