Job summary
Job post source
This job is directly from OneMain Financial
Job overview
The Cards Escalation Specialist Intermediate role at OneMain Financial focuses on resolving complex customer complaints to enhance customer retention and satisfaction.
Responsibilities and impact
The specialist provides exceptional customer service, manages complaint resolution and reporting, collaborates across the organization, escalates issues as needed, and guides customers through complex resolution processes.
Compensation and benefits
The position offers health and wellbeing options, up to 4% matching 401(k), an employee stock purchase plan with a 10% discount, tuition reimbursement, continuing education, bonus eligibility, paid time off, and paid volunteer time.
Experience and skills
Candidates need a High School Diploma/GED, 1-2 years of customer service experience in escalations, strong communication, problem-solving skills, and proficiency in Microsoft Office; complaint handling and production environment experience are preferred.
Career development
OneMain Financial emphasizes career development and continuing education opportunities for employees.
Work environment and culture
The company promotes an inclusive culture with flexible work arrangements, a customer-first mindset, and a collaborative, innovative environment.
Company information
OneMain Financial is a leader in nonprime credit access since 1912, offering personal loans, credit cards, and other financial products to improve customers' financial well-being.
Job location and travel
The role is hybrid based in Evansville, IN, combining remote and on-site work.
Unique job features
The job involves working within the Executive Office of Customer Care and handling complex customer issues that other business units cannot resolve.
Company overview
OneMain Financial is a leading personal loan provider in the United States, specializing in offering loans to individuals with less-than-perfect credit. The company generates revenue through interest on personal loans, insurance products, and fees associated with loan origination. Founded in 1912, OneMain has a long history of providing financial services and has evolved to meet the changing needs of its customers. With over 1,500 branches nationwide, it combines in-person service with online tools to help customers manage their finances effectively.
How to land this job
Tailor your resume to emphasize your experience in customer service, particularly in escalations and complaint resolution, highlighting your ability to handle complex issues with exceptional verbal and written communication skills.
Showcase your skills in problem solving, critical thinking, and your ability to work effectively under pressure in a fast-paced environment, as well as your proficiency with Microsoft Office tools.
Apply through multiple channels including OneMain Financial’s corporate careers site and LinkedIn to maximize your application visibility and reach.
Connect with current employees in the customer care or executive office divisions at OneMain Financial on LinkedIn; start conversations by referencing recent company initiatives related to customer experience or asking about their approach to handling escalations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'escalations,' 'complaint resolution,' 'problem solving,' and 'Microsoft Office' to ensure it passes initial automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts for networking, allowing you to focus your energy on preparing for interviews and developing your skills.
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