Job summary
Job post source
This job is directly from MUFG
Job overview
The Level II Support Technician at MUFG provides IT support across multiple sites, resolving incidents related to hardware, software, cloud services, and network systems, contributing to the organization's computing environment stability.
Responsibilities and impact
The technician supports and maintains computer systems and applications, administers cloud-based computing instances, troubleshoots complex incidents, manages ticket queues, provides technical guidance, and participates in projects like PC deployment and equipment upgrades.
Compensation and benefits
The salary range is $105K - $129K with potential discretionary bonuses and a comprehensive benefits package including health, retirement plans, educational assistance, paid leave, and wellness programs.
Experience and skills
Requires 3 to 5 years of relevant experience with technical knowledge in Windows OS, MS Office/O365, Intune, Azure, networking, and incident management; a Bachelor's degree or equivalent is preferred.
Work environment and culture
MUFG values diversity, inclusion, collaboration, and innovation, fostering a culture that puts people first and supports career ownership.
Company information
MUFG is a leading global financial group with 120,000 employees, focused on long-term relationships, societal service, and sustainable growth.
Job location and travel
The role requires working onsite at MUFG offices or client sites four days a week and remote work one day a week.
Unique job features
The job involves working with advanced cloud technologies like Intune Admin Center, Azure Portal, and MS Entra ID, and includes a hybrid work model with a strong focus on incident management and technical project support.
Company overview
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups, headquartered in Tokyo, Japan. It provides a wide range of financial services including commercial banking, trust banking, securities, credit cards, and asset management. MUFG generates revenue through interest income from loans, fees from financial services, and investment income. Established in 2005 through the merger of Mitsubishi Tokyo Financial Group and UFJ Holdings, it has a significant global presence with operations in over 50 countries.
How to land this job
Position your resume to emphasize your technical expertise in supporting Windows OS, MS Office/O365, Intune, Azure, Entra ID, and hybrid cloud environments, as these are core to the Level II Support Technician role at MUFG.
Highlight your experience troubleshooting complex incidents, managing ticket queues, and working with network hardware, software, and end-user devices to demonstrate your ability to handle the job's technical scope and SLA expectations.
Apply through multiple channels including MUFG's official corporate careers site and LinkedIn to maximize your application visibility and ensure you don't miss any openings or updates for this position.
Connect with MUFG IT support team members or technology division staff on LinkedIn; start conversations with ice breakers like asking about their experience with MUFG’s hybrid cloud deployments or commenting on recent MUFG technology initiatives or community involvement.
Optimize your resume for ATS by incorporating keywords from the job description such as 'incident management,' 'Intune Admin Center,' 'Azure Portal,' 'ticket prioritization,' and 'hybrid cloud computing' to improve your chances of passing automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and skill enhancement.
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