Job summary
Job post source
This job is directly from NTT DATA North America
Job overview
The Helpdesk Senior Associate will support clinical applications in a call center environment, contributing to improved patient outcomes through efficient service.
Responsibilities and impact
Daily responsibilities include handling inbound service desk calls, resolving incidents related to clinical applications, documenting issues, and maintaining a flexible shift schedule.
Compensation and benefits
The starting pay range for this remote role is $33,545 – $63,035, with actual compensation depending on location, experience, and skills.
Experience and skills
Candidates must have a minimum of 4 years of service desk experience, including 1 year of technical troubleshooting, along with a high school diploma or equivalent.
Career development
Opportunities for growth may include advancing within the service desk or exploring roles in healthcare technology solutions.
Work environment and culture
NTT DATA promotes an inclusive and adaptable work environment, emphasizing innovation and collaboration among diverse teams.
Company information
NTT DATA is a $30 billion global innovator in business and technology services, serving major clients and investing heavily in R&D for digital transformation.
Team overview
The candidate will join the Provider Clinical Service Desk team, which operates 24/7 and focuses on supporting healthcare customers.
Job location and travel
The position is remote but is associated with the Bozeman, Montana office, with potential travel up to 10%.
Application process
Candidates should apply through the NTT DATA website, ensuring they meet the qualifications and submit necessary documentation.
Unique job features
This role offers the unique opportunity to work with leading clinical applications and contribute to healthcare efficiencies.
Company overview
NTT DATA North America is a leading IT services provider offering consulting, application services, business process outsourcing, and cloud-based solutions. They generate revenue by delivering technology-driven business solutions to clients across various industries, including healthcare, finance, and public sector. The company is a subsidiary of NTT DATA Corporation, a global IT services giant headquartered in Japan, and has a rich history of growth through strategic acquisitions and innovation in digital transformation.
How to land this job
Position your resume to emphasize your extensive helpdesk experience, particularly in a call center environment, as this aligns well with the role at NTT DATA North America.
Highlight your technical troubleshooting skills and ability to handle clinical applications such as Epic, Cerner, McKesson, and Meditech, as these are crucial for the position.
Apply through multiple platforms, including NTT DATA's corporate website and LinkedIn, to maximize your chances of being noticed for the Helpdesk Senior Associate role.
Connect with professionals in the Provider Clinical Service Desk division at NTT DATA on LinkedIn to ask about the role; potential ice breakers could include discussing a relevant article or expressing admiration for their service philosophy.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'service desk', 'clinical applications', and 'technical troubleshooting', to improve your chances of passing initial screenings.
Utilizing Jennie Johnson's Power Apply feature can simplify your application process by tailoring your resume and identifying the best channels for applying, allowing you to focus on other aspects of your job search.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.