Job summary
Job post source
This job is directly from LensCrafters
Job overview
The LensCrafters Team Lead role involves delivering exceptional customer service and managing key optical and lab processes to ensure store success and customer satisfaction.
Responsibilities and impact
The Team Lead ensures unsurpassed customer service, assists customers and sales associates, manages lab operations including fitting glasses and maintaining lab tools, and serves as an alternate store key holder.
Compensation and benefits
Compensation is influenced by geography, experience, and skills, with potential bonuses and commissions; benefits include health care, retirement savings, paid time off, and employee discounts.
Experience and skills
Requires a high school diploma or GED, strong optical and retail experience, knowledge of optical theory and merchandise, leadership and training experience, and skills in sales, problem solving, and basic math; preferred qualifications include state licensure, ABO certification, and various LensCrafters certifications.
Work environment and culture
LensCrafters emphasizes a passion for care, innovation in optical standards, and a commitment to employee well-being within a global community under EssilorLuxottica.
Company information
LensCrafters is part of EssilorLuxottica, a global leader in vision care products and eyewear, employing over 200,000 people worldwide and driving industry transformation.
Job location and travel
The position is full-time at a specific LensCrafters store location, with no explicit remote or travel details provided.
Application process
Applicants may request reasonable accommodations during the hiring process by contacting the EssilorLuxottica SpeakUp Hotline or HR Compliance email; no other application steps are detailed.
Unique job features
The role includes unique responsibilities in both retail and optical lab settings, combining customer service with technical optical skills and leadership duties.
Company overview
LensCrafters is a leading optical retail chain specializing in eyewear and eye care services. They generate revenue through the sale of prescription glasses, contact lenses, and sunglasses, as well as offering comprehensive eye exams. Founded in 1983, the company revolutionized the industry with its "glasses in about an hour" service, emphasizing convenience and customer satisfaction. Now part of the Luxottica Group, LensCrafters continues to innovate with advanced lens technologies and a wide selection of designer frames.
How to land this job
Tailor your resume to emphasize your leadership experience and ability to manage retail teams, highlighting your skills in customer service, sales, and problem-solving as these are central to the Team Lead role at LensCrafters.
Showcase your strong optical knowledge, including familiarity with lens technology, edging, mounting, and optical measurements, as well as any certifications like ABO or LensCrafters-specific training.
Apply through multiple platforms including the LensCrafters corporate careers page, EssilorLuxottica's job portal, and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with current LensCrafters employees or managers on LinkedIn, particularly those in store leadership or optical departments, using ice breakers such as commenting on recent company initiatives in optical technology or asking about their experience with LensCrafters' customer service culture.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'optical knowledge,' 'leadership,' 'sales skills,' 'edging and mounting,' and 'certifications' to ensure it passes automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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