Technical Services Engineer Hardware Helpdesk, Senior Level
JEFFERSON CITY, MOPosted 30+ days ago
Job summary
Job post source
This job is directly from Computer Service Professionals, Inc
Job overview
The Technical Services Engineer Hardware Helpdesk, Senior Level role involves analyzing, installing, and maintaining hardware and software to support company IT infrastructure and customer needs.
Responsibilities and impact
The role requires troubleshooting complex technical issues, planning and implementing network security, recommending hardware/software purchases, performing software installations/upgrades, and documenting solutions in a knowledgebase.
Compensation and benefits
The position offers competitive salary and a comprehensive benefits package including paid vacation, sick/personal leave, holidays, life and disability insurance, medical, dental, vision, voluntary life insurance, 401(k) match, and an employee assistance program.
Experience and skills
Candidates need an associate's degree or equivalent experience in computer information technology, four years in computer service, knowledge of network communications, PC/server hardware, MS Windows, and strong communication and technical writing skills; knowledge of virtual systems is a plus.
Work environment and culture
The company promotes a team-oriented environment focused on exceeding customer needs and company goals with confidentiality and integrity.
Company information
Computer Service Professionals, Inc is an IT service company located in Jefferson City, MO, providing hardware and software support and network security solutions.
Job location and travel
The position is on-site in Jefferson City, MO, requiring a valid driver's license to operate company vehicles.
Application process
Applicants should mail resumes to Human Resources at CSPI or email to psmith@cspiinc.com as instructed in the job posting.
Unique job features
This senior-level role involves 2nd tier help desk support and network security planning, emphasizing confidentiality and customer service excellence.
Company overview
Computer Service Professionals, Inc. (CSPI) is a company that specializes in providing comprehensive IT support and services to businesses. They generate revenue by offering a range of services, including managed IT services, network solutions, and cybersecurity, tailored to meet the specific needs of their clients. Established with a focus on delivering reliable and efficient technology solutions, CSPI has built a reputation for its customer-centric approach and technical expertise. The company has a history of adapting to technological advancements, ensuring that they remain at the forefront of the industry to provide innovative solutions. Candidates interested in joining CSPI should be aware of its commitment to quality service and its dynamic work environment that encourages continuous learning and professional growth.
How to land this job
Tailor your resume to highlight your expertise in troubleshooting hardware and software issues, especially with PCs, servers, switches, firewalls, and Microsoft products, as emphasized in the job description for Computer Service Professionals, Inc.
Emphasize your experience with network security, including firewalls, Active Directory, backup and disaster recovery plans, and your ability to evaluate and recommend hardware and software purchases to align with the senior-level role.
Apply through multiple platforms such as the official CSPI corporate careers page, LinkedIn, and other relevant job boards to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Technical Services Engineers or IT staff at Computer Service Professionals, Inc., using ice breakers like commenting on recent company projects, asking about team culture, or inquiring about challenges they face in hardware helpdesk roles.
Optimize your resume for ATS by incorporating keywords from the job description such as '2nd Tier Help Desk,' 'network security,' 'Active Directory,' 'VMWare,' 'technical troubleshooting,' and 'customer service,' ensuring your resume passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate submitting tailored applications across multiple platforms, identify LinkedIn contacts for networking, and optimize your resume for ATS, freeing you to focus on interview preparation and skill enhancement.
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