Job summary
Job post source
This job is directly from Regalia Hotel & Conference Center
Job overview
The Front Desk Clerk (Remote) at Regalia Hotel & Conference Center provides essential customer service and operational support remotely to ensure guests have a memorable stay.
Responsibilities and impact
The role involves answering guest inquiries via phone and email, managing reservations and room inventory, checking guests in and out, resolving complaints, maintaining front desk organization, collaborating with other departments, upselling services, handling transactions, and following company policies.
Compensation and benefits
The position offers $30 to $45 per hour, competitive pay and benefits, training and development programs, and the flexibility to work remotely with a supportive work environment.
Experience and skills
Candidates should have a high school diploma or equivalent, 0-2 years of customer service or hospitality experience, strong communication and interpersonal skills, computer proficiency, problem-solving abilities, and availability for flexible schedules.
Career development
There are growth opportunities within the company and training programs to enhance skills for career advancement.
Work environment and culture
The company promotes a supportive and inclusive work environment with a focus on exceptional hospitality and creating memorable guest experiences.
Company information
Regalia Hotel & Conference Center is a hospitality company focused on providing excellent guest services and memorable experiences through its hotel and conference facilities.
Team overview
The candidate will join a team dedicated to hospitality excellence, collaborating with departments like housekeeping and maintenance to ensure guest satisfaction.
Job location and travel
This is a remote position based in the United States, allowing work from home.
Unique job features
The job offers the unique feature of remote work in a hospitality front desk role, allowing interaction with guests worldwide while working from home.
Company overview
Regalia Hotel & Conference Center is a luxury hospitality establishment located in Lake Ozark, Missouri, offering upscale accommodations, dining, and event spaces. The hotel generates revenue through its premium lodging services, fine dining restaurants, extensive conference facilities, and hosting events such as weddings, corporate meetings, and social gatherings. Known for its elegant design and amenities, it also features a fitness center, indoor pool, and entertainment options, attracting both leisure and business travelers. The property has become a regional landmark, emphasizing exceptional service and a commitment to guest satisfaction. Understanding its focus on hospitality excellence and event management is crucial for potential candidates.
How to land this job
Tailor your resume to emphasize strong customer service skills, proficiency with computer systems, and your ability to manage reservations and guest inquiries efficiently, as these are key responsibilities for the Remote Front Desk Clerk role at Regalia Hotel & Conference Center.
Highlight your communication skills, problem-solving abilities, and experience handling guest concerns or multitasking in a fast-paced environment to align with the job's requirements.
Apply through multiple platforms including Regalia Hotel & Conference Center's official corporate careers page and LinkedIn to maximize your chances of being noticed.
Connect with current employees or managers in the hospitality or front desk division on LinkedIn; start conversations with ice breakers like complimenting the company’s commitment to remote work or asking about their favorite part of working at Regalia.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'reservation management,' 'guest communication,' 'problem-solving,' and 'remote work' to ensure it passes initial automated screenings.
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