Job summary
Job post source
This job is directly from Camin Cargo Control Inc.
Job overview
The Customer Coordinator - III (Senior) at Camin Cargo Control Inc. acts as the primary liaison between the Inspector Coordinator and customers, ensuring customer satisfaction and coordinating daily customer relations.
Responsibilities and impact
The role involves communicating with customers about field measurements and lab testing, reviewing customer orders for accuracy, coordinating job requirements with inspectors and lab technicians, preparing reports, resolving customer complaints, applying company policies to resolve disputes, troubleshooting quality issues, scheduling jobs, and participating in branch management meetings.
Experience and skills
Requires a high school degree or equivalent and at least three years of relevant experience in field inspection services or petroleum product specifications, along with strong judgment, managerial, and interpersonal skills. Physical fitness as per company safety manual is also required.
Job location and travel
This position is based in the branch office of Camin Cargo Control Inc.
Unique job features
The position includes authority to front fill for an Operations Manager in their absence and requires handling customer relations with fiscal responsibility and advanced problem-solving skills.
Company overview
Camin Cargo Control Inc. is a leading provider of inspection, laboratory testing, and certification services for the petroleum, petrochemical, and biofuels industries. They generate revenue by offering comprehensive quality assurance and control services, ensuring that products meet regulatory standards and client specifications. Founded in 1984, the company has a rich history of innovation and expansion, establishing a global presence with numerous offices and laboratories worldwide. Their commitment to accuracy, reliability, and customer service has made them a trusted partner in the industry.
How to land this job
Position your resume to highlight your experience in customer coordination and liaison roles, emphasizing your ability to manage day-to-day customer relations and serve as a primary contact point between different operational teams and customers.
Emphasize skills in communication, problem-solving, and negotiation, along with your knowledge of field inspection services or petroleum product specifications, to align with the job’s key responsibilities.
Apply through multiple channels including Camin Cargo Control Inc.'s corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your application visibility.
Connect on LinkedIn with current employees in the Operations or Customer Coordination divisions at Camin Cargo Control Inc. Use ice breakers like asking about their experience managing customer relations during peak operational periods or expressing interest in how the company handles complex customer demands.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer liaison,' 'field inspection services,' 'petroleum industry,' 'negotiation,' and 'job coordination' to ensure it passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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