Job summary
Job post source
This job is directly from Everi Holdings Inc.
Job overview
Everi is seeking a Customer Service Specialist I to provide technical support and assist customers with transactions, ensuring quality service and teamwork.
Responsibilities and impact
The role involves troubleshooting software and hardware issues, documenting support activities, assisting patrons with transactions, and collaborating with product teams to enhance service quality.
Compensation and benefits
The compensation for this role is estimated at $20.00 - $22.00 per hour, with benefits including medical, dental, vision, 401k with company match, and discretionary time off.
Experience and skills
Candidates must have prior call center experience, strong Microsoft Office skills, and a solid customer service background, with preferred experience in remote or customer-facing roles.
Work environment and culture
Everi promotes a culture of respect and transparency, recognized as a Top Workplace in 2022, emphasizing employee feedback and a positive work environment.
Company information
Everi is a leading provider of financial technology and gaming solutions, committed to innovation and quality service in the gaming industry.
Job location and travel
This position is remote but based in Las Vegas, Nevada.
Unique job features
The role offers unique benefits such as discretionary time off to prevent burnout and improve productivity.
Company overview
Everi Holdings Inc. is a prominent company specializing in gaming technology and financial services within the casino industry. They generate revenue through the development and sale of electronic gaming machines, gaming content, and financial technology solutions such as ATMs, cash access services, and compliance tools. Founded in 2015 through the merger of Global Cash Access and Multimedia Games, Everi has a significant presence in North America and continues to innovate in both gaming and financial sectors, aiming to enhance the casino experience for operators and patrons alike.
How to land this job
Position your resume to showcase your technical support experience, especially in call centers, and highlight your proficiency in troubleshooting software and hardware issues.
Emphasize your ability to handle multi-tasking across various communication channels, such as tickets, phone, and email, as well as your solid customer service background.
Apply through multiple platforms, including Everi's corporate site and LinkedIn, to maximize your chances of being noticed for the Customer Service Specialist I role.
Connect with individuals in the Field Service department at Everi on LinkedIn to gather insights about the position and the company culture.
Potential ice breakers for your outreach could include asking about their experiences at Everi or discussing recent developments in the gaming industry that relate to customer service.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'technical support', 'multi-tasking', and 'customer service', to ensure your application passes initial screenings.
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