IT Technical Support Analyst II - Network & Voice Services

FORT WORTH, TXPosted 30+ days ago

Job summary

• Job post source

  This job is directly from City of Fort Worth

• Job overview

  The IT Technical Support Analyst II at City of Fort Worth supports the network and voice services critical to city operations, impacting public safety and city infrastructure.

• Responsibilities and impact

  The role involves designing, implementing, maintaining, and troubleshooting network infrastructure including wireless, LAN/WAN, firewalls, and load balancers, supporting network security, developing network solutions, mentoring junior staff, and optimizing network performance.

• Compensation and benefits

  The position offers an hourly wage of $35.43 to $46.06, equating to $73,689 to $95,796 annually, with benefits including 11 paid holidays, medical, dental, vision insurance, paid time off, pension plan, and professional development opportunities.

• Experience and skills

  Candidates must have an associate's degree or equivalent coursework, two years of relevant IT experience, at least one technical support certification, and a valid driver's license; preferred qualifications include a bachelor's degree, advanced certifications like CCNA or CompTIA, and experience with Cisco devices, wireless networks, and specific firewall technologies.

• Career development

  The job offers professional development opportunities and the chance to mentor junior personnel, supporting career growth within the city's IT department.

• Work environment and culture

  The City of Fort Worth values diversity, ethical behavior, continuous improvement, and accountability, with a hybrid work model requiring at least two days on-site weekly and some evening/weekend work.

• Company information

  City of Fort Worth is a rapidly growing large city serving nearly 1,000,000 residents, committed to exceptional customer service and community development.

• Team overview

  The position is within the IT Solutions Department's Network & Voice Services Division, a diverse team focused on continuous network improvements supporting city services.

• Job location and travel

  The role is based in Fort Worth with a hybrid on-site work model requiring a minimum of two days per week on-site, Monday to Friday 8am-5pm with some evening/weekend work.

• Application process

  Applicants must pass a Criminal Justice Information Systems (CJIS) background check and meet other pre-employment checks; the job posting closes on June 26, 2025.

• Unique job features

  This role supports critical network infrastructure used by city first responders and involves working with a large, complex network with multiple technologies.

Company overview

The City of Fort Worth is a municipal government entity responsible for providing essential services and infrastructure to the residents of Fort Worth, Texas. It generates revenue through property taxes, sales taxes, utility fees, and various service charges. Historically, Fort Worth has evolved from a frontier outpost to a modern urban center, playing a significant role in the cattle industry and later diversifying into sectors like aviation, technology, and healthcare. The city government focuses on urban development, public safety, and community services to enhance the quality of life for its citizens.

How to land this job

• Position your resume to highlight your technical support expertise in network and voice services, emphasizing your experience with Cisco devices, wireless networks, and firewalls like Meraki and Palo Alto as outlined in the job description.

• Focus on showcasing your ability to design, implement, and troubleshoot network infrastructure, including security components such as VPNs and content filters, to align with the City of Fort Worth's needs for supporting first responders and large network environments.

• Apply through multiple platforms including the City of Fort Worth's official careers page and LinkedIn to maximize your chances of being noticed for this role.

• Connect with current employees in the IT Solutions Department’s Network & Voice Services Division on LinkedIn, using ice breakers like asking about recent network improvements or their experience supporting city infrastructure to start meaningful conversations.

• Optimize your resume for ATS by incorporating keywords from the job description such as 'network security,' 'Cisco,' 'firewalls,' 'VPN,' 'wireless networks,' and specific certifications like CCNA or CompTIA Network+ to ensure your resume passes initial screenings.

• Leverage Jennie Johnson's Power Apply feature to automate the application process, tailor your resume for ATS, identify multiple application channels, and find LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and professional development.