Job summary
Job post source
This job is directly from Fluidra North America
Job overview
The Contract Customer Records Management Rep at Fluidra North America is responsible for managing customer records and providing exceptional customer service, contributing to the overall customer satisfaction and operational efficiency.
Responsibilities and impact
Daily responsibilities include maintaining customer records, updating details, processing customer requests, and collaborating with Sales and Service Managers to resolve inquiries.
Compensation and benefits
The expected hourly rate is $24.00 - $25.00, with a competitive total rewards package including paid holidays and company-sponsored events.
Experience and skills
Candidates must have a high school education or equivalent, strong communication skills, and the ability to work in a fast-paced environment with attention to detail.
Work environment and culture
Fluidra promotes a culture of teamwork, inclusion, and innovation, emphasizing a passion for success and customer collaboration.
Company information
Fluidra is a global company focused on innovative products and services for the pool and wellness markets, operating in over 45 countries with a strong portfolio of trusted brands.
Job location and travel
The position is based in Carlsbad, California.
Company overview
Fluidra North America is a leading global manufacturer and distributor of innovative pool and wellness solutions. They specialize in the design, production, and distribution of a wide range of products including pool equipment, automated systems, and water treatment solutions. The company generates revenue through the sale of these products to residential and commercial customers, leveraging a strong network of dealers and service providers. Founded in 1969, Fluidra has a rich history of mergers and acquisitions, including the notable merger with Zodiac in 2018, which significantly expanded its market presence and product offerings.
How to land this job
Position your resume to emphasize your customer service experience, attention to detail, and ability to manage customer records efficiently, which are key responsibilities for the Contract Customer Records Management Rep role at Fluidra North America.
Highlight your strong written and verbal communication skills, as well as your experience in collaborating with teams to resolve customer inquiries, as these are crucial for success in this position.
Apply through various platforms, including Fluidra's corporate site and LinkedIn, to enhance your chances of being noticed for this role.
Connect with professionals in the customer service or records management division at Fluidra North America on LinkedIn to gather insights about the company culture and the specific skills they value in candidates.
Potential ice breakers could include asking about their experience with Fluidra's innovative products or expressing interest in their approach to customer satisfaction.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer records management,' 'customer service,' and 'communication skills' to ensure your application stands out.
Utilize Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume, finding suitable application channels, and identifying networking opportunities, allowing you to focus more on your job search.
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