Job summary
Job post source
This job is directly from TeleSolv Consulting
Job overview
The General Clerk III at TeleSolv Consulting supports Federal Government operations by managing applicant check-ins and assisting with Trusted Traveler Programs, ensuring smooth and secure processing.
Responsibilities and impact
The role involves greeting and verifying applicants, managing check-in processes, maintaining program information, notifying inspection staff of issues, accessing government databases, compiling performance reports, scheduling interviews, and assisting the public with enrollment and membership tasks.
Compensation and benefits
TeleSolv offers competitive hourly pay plus a Health and Welfare benefit, PTO, sick leave, paid holidays, medical, dental, vision insurance, life and disability coverage, employee assistance, and a matching 401(k) plan.
Experience and skills
Candidates must be U.S. citizens with a high school diploma or GED, two years of administrative experience with customer interaction, proficiency in Microsoft Office, and ability to obtain a Tier 4 clearance; related undergraduate study may substitute for experience.
Career development
TeleSolv provides training, advancement opportunities, and a supportive environment for professional growth within a growing organization.
Work environment and culture
TeleSolv emphasizes quality service, problem-solving, and a supportive work environment with comprehensive benefits and a focus on employee well-being.
Company information
TeleSolv Consulting, founded in 2000 and recognized by Inc.com among the top 1000 businesses in 2019, delivers professional and administrative services globally, focusing on management and technology solutions.
Job location and travel
The position involves working with the Federal Government, likely requiring on-site presence with adherence to COVID-19 protocols and background checks.
Application process
Applicants must undergo a thorough government background investigation including criminal, credit, tax, employment, and drug history checks to ensure trustworthiness and eligibility.
Unique job features
The job requires obtaining and maintaining a Tier 4 Public Trust clearance and involves working closely with government databases and Trusted Traveler Programs, distinguishing it with security and compliance responsibilities.
Company overview
TeleSolv Consulting is a management consulting firm that specializes in providing solutions for government and commercial clients. They offer services in project management, business process improvement, and IT consulting, helping organizations optimize their operations and achieve strategic goals. The company generates revenue through contracts with federal agencies and private sector companies, leveraging its expertise to deliver tailored consulting services. Founded in 2002, TeleSolv has built a reputation for its commitment to quality and client satisfaction, making it a trusted partner in the consulting industry.
How to land this job
Position your resume to emphasize your administrative experience and customer service skills, highlighting your ability to manage applicant check-ins, verify identities, and handle inquiries efficiently as described in the job duties.
Highlight your proficiency with Microsoft Office products such as Word, Excel, PowerPoint, Access, Outlook, and Visio, as these are key tools mentioned in the job requirements.
Apply through multiple channels including TeleSolv Consulting's corporate website and LinkedIn to maximize your chances of getting noticed for the General Clerk III position.
Connect on LinkedIn with current employees or recruiters in TeleSolv Consulting's government services or administrative divisions; start conversations with ice breakers like asking about their experience working on federal contracts or how they manage the Tier 4 clearance process.
Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'Tier 4 Public Trust Background investigation,' 'customer interface,' 'Microsoft Office proficiency,' and 'data compilation and reporting' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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