Job summary
Job post source
This job is directly from Weld North Education (now Imagine Learning)
Job overview
The Customer Success Manager at Imagine Learning is responsible for managing customer relationships, ensuring satisfaction, retention, and growth of company solutions.
Responsibilities and impact
Daily tasks include building relationships with customers, analyzing engagement data, conducting check-ins, developing account strategies, and collaborating with internal teams to drive success and adoption of services.
Compensation and benefits
The salary range is between $63,410 and $68,000 per year, with potential for bonuses based on performance, and a comprehensive benefits program including health plans, 401k matching, paid time off, and professional development opportunities.
Experience and skills
Candidates should have a Bachelor's degree and 4+ years of experience in customer relationship management within an education technology context, with strong communication and analytical skills being essential.
Career development
The company promotes career growth through professional development programs and a supportive work culture that encourages learning and advancement.
Work environment and culture
Imagine Learning fosters a strong culture focused on career growth, flexible work arrangements, and a supportive team environment, emphasizing diversity and inclusion.
Company information
Imagine Learning, formerly Weld North Education, creates educational solutions aimed at enhancing student learning experiences and has a commitment to diversity and inclusion in its workforce.
Team overview
The Customer Success team collaborates closely to ensure customer satisfaction and success, with a focus on building strong relationships and driving product adoption.
Job location and travel
This position is remote within the US, with occasional travel requirements of up to 30%.
Application process
Interested candidates should follow the application instructions provided on the company's career page, including necessary documentation and deadlines.
Unique job features
This role offers the opportunity to work with educational technology solutions, engage with senior-level executives, and contribute to meaningful educational outcomes.
Company overview
Imagine Learning, formerly known as Weld North Education, is a leading provider of digital curriculum solutions for PreK-12 students. The company specializes in adaptive learning technology, offering personalized educational content in subjects like math, literacy, and language development. Imagine Learning generates revenue through subscriptions and licensing agreements with schools and educational institutions. Founded in 2010, the company has grown through strategic acquisitions and partnerships, solidifying its position in the edtech industry.
How to land this job
Tailor your resume to emphasize your experience managing customer relationships within the education technology sector, showcasing your ability to drive customer success and satisfaction.
Highlight your skills in data analysis and your experience in establishing strategic outcomes, as these are key responsibilities of the Customer Success Manager role.
Apply through multiple platforms, including Imagine Learning's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the Customer Success division at Imagine Learning on LinkedIn, and use ice breakers such as asking about their experiences with customer success initiatives or expressing your enthusiasm for their educational solutions.
Optimize your resume for ATS by incorporating relevant keywords from the job description, such as 'customer relationships,' 'data analytics,' and 'customer success,' to ensure it passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process by tailoring your resume and identifying the best channels for submission, allowing you to focus on networking and preparing for interviews.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.