Job summary
Job post source
This job is directly from Realtor.com
Job overview
The Customer Success Specialist at Realtor.com supports consumers in the early stages of home buying or selling by providing expert guidance and driving customer engagement to enhance the real estate experience.
Responsibilities and impact
The role involves making 300+ outbound and inbound calls daily to identify client needs, providing superior service, connecting consumers with real estate professionals, and working both independently and collaboratively to advance business goals.
Compensation and benefits
The position offers an on-target earning of $24.08 per hour including base pay and commissions, with an average annual earning of about $50,000, plus robust benefits from day one including medical, dental, vision, 401(k) with company match, tuition reimbursement, paid holidays, and bonuses.
Experience and skills
Candidates should have strong customer service and sales skills, be tech-savvy, able to handle high call volumes, possess excellent communication and conflict resolution abilities, and be motivated, organized, and adaptable; real estate interest is preferred but not essential.
Career development
Realtor.com offers career growth opportunities, personalized financial planning, and a supportive environment for skill development and advancement within a growing tech company.
Work environment and culture
The company culture is dynamic, team-oriented, inclusive, and values collaboration, transparency, feedback, and employee well-being with a hybrid work model requiring in-office presence several days a week.
Company information
Realtor.com is a leading real estate platform with over 25 years of history, providing trusted insights and tools to connect buyers, sellers, and renters with expert guidance in the real estate market.
Team overview
The role involves working within a motivated team with a proven track record of success, emphasizing collaboration and a fun, rewarding work environment.
Job location and travel
The position requires working in-office three or more days a week with flexible scheduling including evenings and weekends, supporting remote connectivity for calls and online training.
Unique job features
This role is distinguished by its high call volume, performance-based incentives, and the opportunity to impact the customer journey in a top real estate tech company with a strong focus on customer success and innovation.
Company overview
Realtor.com is a leading real estate listings website that connects buyers, sellers, and renters with properties across the United States. The company generates revenue through advertising, lead generation, and premium listing services for real estate professionals. Founded in 1995, Realtor.com is operated by Move, Inc., a subsidiary of News Corp, and is known for its comprehensive and accurate property data, which is sourced directly from multiple listing services (MLS). The platform also offers various tools and resources to assist users in making informed real estate decisions.
How to land this job
Position your resume to highlight your customer service and sales skills, emphasizing your ability to handle high-volume outbound and inbound calls and provide superior client support as outlined in the job description.
Focus on showcasing your problem-solving abilities, conflict resolution, empathy, and communication skills, as these are key to succeeding as a Customer Success Specialist at Realtor.com.
Apply through multiple channels including Realtor.com's corporate careers site and LinkedIn to maximize your chances of being noticed for this role.
Connect on LinkedIn with current employees in the Customer Success or Sales divisions at Realtor.com; start conversations by commenting on recent company news, asking about team culture, or inquiring how they measure success in this role.
Optimize your resume for ATS by including keywords such as 'customer success,' 'real estate,' 'outbound calls,' 'conflict resolution,' 'customer engagement,' and 'sales effectiveness' to ensure your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, locate multiple job posting sites, and identify relevant LinkedIn contacts, allowing you to focus your energy on preparing for interviews and networking effectively.
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