Job summary
Job post source
This job is from a recruiting firm hiring for a separate company as it mentions supporting a leading global provider rather than directly representing Sharp Decisions.
Job overview
The Service Delivery Manager role involves building and leading a new Service Delivery Management function for a cloud-based PaaS/SaaS platform, impacting global enterprise clients.
Responsibilities and impact
The role includes developing a global SDM framework, serving as the primary customer contact for service delivery, aligning strategies with organizational goals, maintaining service standards and KPIs, handling escalations, leading service improvements, managing invoicing compliance, and collaborating cross-functionally.
Experience and skills
Requires 5+ years in Service Delivery or IT Operations, strong PaaS/SaaS experience, ITIL certification, excellent communication, customer focus, change management skills, and preferably a bachelor's degree in Business or IT, with leadership potential prioritized.
Career development
Opportunities include shaping a ground-floor initiative, working with global teams, and contributing to scaling a mission-critical platform in media and publishing sectors.
Work environment and culture
The role supports a hybrid work environment based in Atlanta, GA, emphasizing collaboration with globally distributed teams and a customer-first mindset.
Company information
The job supports a leading global provider of digital content and publishing technology, focusing on cloud-based enterprise platforms.
Team overview
The candidate will join a growing team responsible for service delivery management, working cross-functionally with IT support, project managers, and customer success stakeholders.
Job location and travel
The position is hybrid based in Atlanta, GA, with options for contract or full-time employment.
Unique job features
Unique opportunity to build and implement a global SDM framework from the ground up for a next-generation PaaS/SaaS platform used by top-tier enterprise clients worldwide.
Company overview
Sharp Decisions is a global consulting firm specializing in technology solutions, business consulting, and managed services. They generate revenue by providing expert IT consulting, project management, and staffing solutions to a diverse range of industries, including finance, healthcare, and government. Founded in 1990, the company is known for its innovative V.E.T.S. Program, which leverages the skills of military veterans to deliver high-quality services. Sharp Decisions has a strong reputation for its commitment to diversity and inclusion, and its ability to adapt to the evolving technological landscape.
How to land this job
Tailor your resume to emphasize your experience in Service Delivery and IT Operations, particularly highlighting your expertise with PaaS and SaaS delivery models, as these are central to the role at Sharp Decisions.
Focus on showcasing your ITIL certification, leadership in building service delivery frameworks, and your ability to manage KPIs, SLAs, and service improvement initiatives to align with the job’s responsibilities.
Apply through multiple channels including Sharp Decisions’ corporate careers page, LinkedIn, and other reputable job boards to maximize your application’s reach.
Connect with current employees in the Service Delivery or IT Operations teams at Sharp Decisions on LinkedIn; start conversations by commenting on recent company news or asking about their experience shaping the SDM function.
Optimize your resume for ATS by incorporating keywords such as 'Service Delivery Management,' 'PaaS/SaaS operations,' 'ITIL certification,' 'service standards,' 'KPIs,' and 'customer success' to ensure it passes automated screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications, find all relevant job postings across platforms, and identify LinkedIn contacts to network with, freeing up your time for interview preparation and skill enhancement.
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