InfraTech Solutions

Global Service Desk (Non-exempt) 830-430pm and 10-6pm

NEW YORK, NYPosted 21 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company.

  • Job overview

    The Global Service Desk (Non-exempt) role at InfraTech Solutions involves providing first-line IT support at a top-tier law firm, addressing technical issues for staff and clients during specified shifts.

  • Responsibilities and impact

    The analyst will serve as the first point of contact via phone, email, or portal, troubleshoot IT issues, log and manage tickets, escalate unresolved problems, communicate professionally, collaborate with the team, and adhere to IT processes and service-level targets.

  • Compensation and benefits

    The position offers a competitive salary and benefits package, a supportive work culture, and exposure to modern technologies within a leading global law firm environment.

  • Experience and skills

    Candidates need at least 3 years in Service Desk or IT Support, familiarity with iManage Work, Windows 10, Apple iOS, Microsoft Office 365, remote support tools, and Active Directory; law firm experience is a plus; strong communication and customer service skills are essential.

  • Work environment and culture

    The work culture is supportive and collaborative, emphasizing professionalism and client focus within a global law firm setting.

  • Company information

    InfraTech Solutions is associated with providing IT support services to a leading global law firm, focusing on enterprise-level IT systems and modern technologies.

  • Job location and travel

    The job is located in New York City with two full-time shifts: 8:30 AM to 4:30 PM and 10:00 AM to 6:00 PM.

  • Unique job features

    This role offers hands-on experience in a unique legal IT environment, working with enterprise-level systems and modern support tools.

Company overview

InfraTech Solutions is a technology-driven company specializing in providing innovative infrastructure solutions for industries such as telecommunications, energy, and transportation. They generate revenue by offering end-to-end services, including design, implementation, and maintenance of critical infrastructure systems, often leveraging cutting-edge technologies like IoT and AI to optimize performance. Founded in the early 2000s, the company has grown significantly, establishing a reputation for reliability and sustainability in its projects. Candidates should note InfraTech’s commitment to green initiatives and its partnerships with global organizations to drive smart infrastructure development.

How to land this job

  • Tailor your resume to highlight your 3+ years of experience in IT Service Desk or support roles, emphasizing expertise with ticketing systems and handling support calls, as these are central to the role at InfraTech Solutions.

  • Showcase familiarity with key technologies mentioned in the job description, such as iManage Work, Windows 10, Apple iOS, Microsoft Office 365 suite, remote support tools like SCCM and TeamViewer, and Active Directory to align your skills with the firm's IT environment.

  • Apply through multiple channels including InfraTech Solutions' official corporate careers page and LinkedIn to maximize your application reach and visibility for the Global Service Desk Analyst positions.

  • Connect on LinkedIn with current IT support staff or team leads at InfraTech Solutions' IT or legal technology divisions; approach them with ice breakers like asking about their experience supporting a law firm's IT infrastructure or inquiring about the team's approach to handling high-volume support tickets.

  • Optimize your resume for ATS by incorporating exact keywords from the job description such as 'Service Desk Analyst,' 'ticketing system,' 'iManage Work,' 'Active Directory,' and 'remote support tools' to ensure your resume passes automated screenings effectively.

  • Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, identify optimal application portals, and discover LinkedIn contacts within InfraTech Solutions, allowing you to focus your energy on preparing for interviews and networking.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.