Job summary
Job post source
This job is directly from Compass Health Network
Job overview
The Customer Relations Specialist - Float role at Compass Health Network involves managing patient interactions and administrative tasks to support integrated care teams in a healthcare setting.
Responsibilities and impact
The role includes greeting patients, managing appointments, verifying insurance and demographics, collecting co-pays, data entry into EHR systems, answering phones, balancing daily financial batches, maintaining waiting areas, traveling to clinic sites, and adhering to confidentiality and company policies.
Compensation and benefits
This full-time position offers competitive benefits including health insurance, career advancement opportunities, professional development, mentorship programs, tuition reimbursement, employee assistance, mental well-being resources, paid time off, holidays, and NHSC Loan Repayment eligibility.
Experience and skills
Candidates should have at least one year of customer service experience, a high school diploma or GED preferred, a valid driver's license, and required automobile coverage.
Career development
The company provides opportunities for career advancement, professional development, licensure supervision, mentorship programs, and tuition reimbursement.
Work environment and culture
Compass Health Network values collaboration, growth, and making a positive impact, fostering a supportive and ethical work environment focused on community health.
Company information
Compass Health Network is a nonprofit healthcare organization in Missouri offering behavioral health, substance use treatment, family medicine, and dental services, operating as both a Federally Qualified Health Center and Community Mental Health Center.
Team overview
The CRS is part of a person-centered integrated care team that includes primary care, dental, behavioral health, and specialist services, working in a fast-paced environment with continuous patient and coworker interaction.
Job location and travel
The job requires travel to multiple clinic sites in Missouri and operates Monday through Friday in a fast-paced healthcare setting.
Unique job features
The position involves working across multiple healthcare service areas with opportunities to impact patient care directly and requires flexibility and adherence to HIPAA regulations.
Company overview
Compass Health Network is a nonprofit organization providing comprehensive behavioral health, primary health, and dental services across Missouri. They generate revenue through a combination of government funding, grants, and patient fees. Founded in 1974, the organization has grown through mergers and acquisitions, including the notable merger of Pathways Community Health, Crider Health Center, and Royal Oaks Hospital in 2014. This history of strategic expansion has enabled Compass Health Network to offer a wide range of integrated healthcare services to underserved communities.
How to land this job
Position your resume to highlight your customer service experience, emphasizing your ability to interact effectively with patients in a fast-paced healthcare environment, as this is central to the Customer Relations Specialist role at Compass Health Network.
Focus on showcasing skills related to managing appointments, data entry into EHR systems, insurance verification, and handling financial transactions like co-pays, since these are key responsibilities listed in the job description.
Apply to this position through multiple platforms, including Compass Health Network's corporate careers page and LinkedIn, to maximize your chances of being noticed by recruiters.
Connect on LinkedIn with current employees in the patient services or front office teams at Compass Health Network. When reaching out, use ice breakers such as commenting on their commitment to compassionate care or asking about their experience working in integrated care teams.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'EHR data entry,' 'insurance verification,' 'co-pay collection,' and 'HIPAA compliance' to ensure your resume passes initial screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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