Job summary
Job post source
This job is directly from Wipro
Job overview
The Administrator - L1 role at Wipro focuses on desktop support, resolving and managing client software, hardware, and network issues to ensure client satisfaction.
Responsibilities and impact
The role involves imaging and supporting desktops, laptops, and mobile devices, pushing software via SCCM, assisting with hardware inventory, prioritizing SLAs, and collaborating with local and remote teams using remote access tools.
Compensation and benefits
The expected annual salary ranges from $25,000 to $50,000, with standard Wipro benefits including medical and dental options, disability insurance, and paid time off.
Experience and skills
Candidates should have desktop support experience, familiarity with Windows 10, 11, Mac OS, Microsoft Intune, ServiceNow, and strong customer service and time management skills.
Career development
Wipro promotes continuous reinvention and career evolution, encouraging employees to grow their skills and careers in a dynamic digital transformation environment.
Work environment and culture
Wipro values purpose-driven work, inclusivity, and empowerment, fostering a culture of constant evolution and support for people with disabilities.
Company information
Wipro is a digital transformation partner known for its bold ambitions and commitment to innovation and client satisfaction.
Team overview
The candidate will work collaboratively with local and remote teams, supporting each other to meet service goals.
Unique job features
The job offers the opportunity to work with modern desktop management tools and be part of a global digital transformation company.
Company overview
Wipro Limited is a leading global information technology, consulting, and business process services company. They generate revenue by providing IT solutions, consulting, and outsourcing services to clients across various industries, including healthcare, finance, and retail. Founded in 1945 as a vegetable oil manufacturer, Wipro transitioned into the IT sector in the 1980s and has since become a major player in the global tech industry. Notable for its commitment to sustainability and innovation, Wipro continues to expand its service offerings and global footprint.
How to land this job
Tailor your resume to highlight your experience in desktop support, specifically your skills with Windows 10, Windows 11, and Mac OS, as well as familiarity with remote access tools like EMA, SCCM Remote, RDP, WebEx, and MS Teams.
Emphasize your knowledge of software deployment via SCCM, basic understanding of Microsoft Intune, and experience with ServiceNow or similar ticketing tools to align with the job’s technical requirements.
Apply through multiple platforms including Wipro’s official career portal and LinkedIn to maximize your application’s reach and visibility.
Connect with current Wipro employees in the desktop support or IT services divisions on LinkedIn; start conversations by complimenting recent Wipro digital transformation initiatives or asking about their experience working with SLA prioritization and team collaboration.
Optimize your resume for ATS by incorporating key phrases from the job description such as 'desktop support,' 'SCCM,' 'Microsoft Intune,' 'ServiceNow,' 'Windows 10/11,' and 'remote access tools' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify the best job portals for submission, and find relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and skill enhancement.
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