Amicis Global Technologies

Urgent Job Opportunities for Customer Support/Account Rep with leading financial client

SOUTH JORDAN, UTPosted 25 days ago

Job summary

  • Job post source

    This job is from a recruiting firm hiring for a separate company

  • Job overview

    The Service Desk Quality Analyst role involves providing first-level IT support and customer service to users, ensuring timely resolution of technical issues and maintaining high service quality.

  • Responsibilities and impact

    The job requires answering IT service desk calls, documenting issues, resolving hardware/software problems, supporting enterprise software and hardware, providing after-hours support, and delivering excellent customer service with empathy and urgency.

  • Experience and skills

    Candidates should have 2-5 years of related experience in a fast-paced technical support environment, excellent communication and customer service skills, a high school diploma or GED, and the ability to diagnose and resolve complex technical issues.

  • Work environment and culture

    The role demands a positive attitude, teamwork, professionalism, and the ability to work under pressure in a 24/7 environment with variable shifts including evenings and weekends.

  • Job location and travel

    The position is located in Alpharetta, GA, with potential after-hours and weekend support requirements.

  • Unique job features

    The job offers opportunities to work in a high-tech, fast-paced environment supporting enterprise IT systems with a focus on customer service excellence.

Company overview

Amicis Global Technologies appears to be a company based in Columbus, Ohio, involved in providing technical and financial analysis services. They recruit for roles such as Technical and Financial Analysts, indicating their focus on offering specialized expertise in these domains. While specific details about their history or operations are not evident from the provided data, their activities suggest they cater to clients requiring analytical and technical support, likely generating revenue through consulting or project-based engagements.

How to land this job

  • Tailor your resume to highlight your customer service expertise, emphasizing your ability to handle high-pressure situations and resolve issues promptly, as this role demands strong communication and empathy skills.

  • Showcase any experience you have in technical support or working with enterprise software and hardware, focusing on your problem diagnosis and resolution capabilities.

  • Apply through multiple platforms including Amicis Global Technologies' corporate careers page, LinkedIn, and other job boards where this position is posted to maximize your exposure.

  • Connect with current employees or hiring managers in the IT support or service desk divisions at Amicis Global Technologies on LinkedIn; start conversations by asking about their experience working at the company or mentioning your interest in the role and seeking advice on succeeding in the application process.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'technical support,' 'incident resolution,' 'hardware/software troubleshooting,' and 'communication skills' to ensure it passes automated screenings.

  • Utilize Jennie Johnson's Power Apply feature to automate and streamline your application process across multiple platforms, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and follow-ups.

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