Job summary
Job post source
This job is directly from Aspira
Job overview
The Supervisor, Customer Service at Aspira leads the customer service team to ensure exceptional service delivery and operational performance in a 24/7 call center environment.
Responsibilities and impact
The role involves managing daily call center operations, supervising staff, handling escalated issues, monitoring KPIs, managing staffing and schedules, supporting process improvements, and fostering a positive team culture aligned with company values.
Experience and skills
The position requires strong leadership and customer service skills, excellent communication, problem-solving abilities, and experience managing teams of 10-20 staff with call center background, preferably with an associate's degree and familiarity with Microsoft Office and call center software.
Work environment and culture
Aspira values customer obsession, teamwork, transparency, integrity, and excellence, promoting a professional and accountable work environment.
Company information
Aspira is a market-leading software and services provider for outdoor and wildlife agencies, undergoing a multi-year transformation to grow revenue and optimize operations.
Team overview
The candidate will join the Aspira Customer Service Center team, which operates 24/7/365 and handles inbound and outbound customer support.
Job location and travel
This is a work-from-home position requiring a flexible schedule including evenings and weekends.
Unique job features
The job offers the opportunity to lead a 24/7 customer service team with a focus on continuous improvement and cross-department collaboration.
Company overview
Aspira is a leading provider of software solutions and services for the outdoor recreation industry, specializing in reservation systems, licensing, and park management. They generate revenue through subscription fees, transaction-based charges, and value-added services offered to government agencies, private operators, and consumers. Founded in 1984, Aspira has a rich history of innovation and growth, having evolved from a small reservation service into a comprehensive technology partner for outdoor recreation. Key milestones include their acquisition by Vista Equity Partners and the expansion of their service offerings to include advanced data analytics and mobile solutions.
How to land this job
Position your resume to highlight your leadership experience in customer service supervision, emphasizing your ability to manage teams, coach staff, and handle escalated issues effectively, as these are key responsibilities at Aspira.
Focus on showcasing your skills in monitoring and optimizing KPIs, managing staffing levels, and supporting cross-department collaboration, since these are critical to the Supervisor role.
Apply through Aspira's corporate career site and LinkedIn to maximize your application reach and visibility for this remote Supervisor, Customer Service position.
Connect with current Aspira employees in the customer service or call center divisions on LinkedIn; start conversations by referencing Aspira’s core values like 'Customer Obsession' or asking about their experience managing 24/7 call center operations to break the ice.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service supervision,' 'KPI management,' 'call center operations,' 'performance coaching,' and 'workflow optimization' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts for networking, allowing you to focus your energy on interview preparation and skill enhancement.
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