Job summary
Job post source
This job is directly from Metropolitan Transportation Authority
Job overview
The Customer Service Specialist role focuses on managing and resolving basic customer inquiries and service requests, ensuring high-quality service delivery.
Responsibilities and impact
Daily responsibilities include providing customer service, resolving inquiries via email or phone, managing service requests, and supporting project activities while adhering to MTA policies.
Compensation and benefits
The salary for this position is non-negotiable at $45,125, with no additional benefits or bonuses mentioned.
Experience and skills
Candidates should have a minimum of three years of experience in customer service or related fields, with strong customer service skills and familiarity with relevant software preferred.
Company information
The Metropolitan Transportation Authority (MTA) oversees public transportation in New York, focusing on providing safe and efficient transit services.
Job location and travel
The position is located at 333 West 34 Street, New York, NY 10004, with standard 8-hour workdays.
Company overview
The Metropolitan Transportation Authority (MTA) is a public benefit corporation responsible for public transportation in the New York City metropolitan area. It operates the New York City Subway, buses, two commuter railroads, and several bridges and tunnels, generating revenue through fares, tolls, and government subsidies. Established in 1965, the MTA has played a crucial role in the region's transit infrastructure, continually modernizing its services to meet the needs of millions of daily commuters.
How to land this job
Position your resume to showcase your strong customer service skills, emphasizing your ability to manage and resolve customer inquiries effectively, as this is vital for the Customer Service Specialist role at Metropolitan Transportation Authority.
Highlight your experience with CRM systems, particularly Siebel, and any familiarity with PeopleSoft, as these tools are integral to the responsibilities of the position.
Apply through multiple platforms, including the Metropolitan Transportation Authority's corporate site and LinkedIn, to maximize your chances of being noticed for this opportunity.
Connect with individuals in the Customer Management Center at the Metropolitan Transportation Authority on LinkedIn; potential ice breakers could include discussing their recent projects or asking about their experiences working in customer service.
Optimize your resume for Applicant Tracking Systems (ATS) by incorporating relevant keywords from the job description, such as 'customer service,' 'CRM,' and 'multitasking,' to ensure it passes initial screenings.
Consider utilizing Jennie Johnson's Power Apply feature, which can assist in tailoring your application, identifying the best channels for submission, and finding LinkedIn connections to network with, allowing you to focus on your job search effectively.
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