Job summary
Job post source
This job is directly from WEC Energy Group
Job overview
The Residential Energy Services Consultant at WEC Energy Group serves as the primary customer contact to address sales and service needs for residential and small commercial energy customers, impacting customer satisfaction and service delivery.
Responsibilities and impact
The consultant manages customer relationships, coordinates service installations, responds to inquiries and outages, processes work requests, promotes energy efficiency programs, and ensures timely communication and resolution of service issues.
Compensation and benefits
The company offers competitive pay and benefits emphasizing employee safety, well-being, and career fulfillment, though specific salary details are not provided.
Experience and skills
Applicants need an associate degree or equivalent experience in relevant fields, at least three years of customer contact experience, valid driver's license, and preferably Wisconsin Field Operations experience.
Career development
WEC Energy Group values employee development and offers fulfilling career opportunities with a focus on safety and success, supporting growth within a Fortune 500 company.
Work environment and culture
The company promotes a diverse and inclusive workforce committed to community support, environmental sustainability, and employee well-being.
Company information
WEC Energy Group is a large Midwest energy holding company serving 4.7 million customers, focused on clean, reliable, and affordable energy with a strong community presence.
Team overview
The role is within We Energies, a subsidiary of WEC Energy Group, located in Fort Atkinson, Wisconsin, working closely with internal and external stakeholders to deliver energy services.
Job location and travel
The position is based in Fort Atkinson, Wisconsin, with responsibilities including field coordination and customer site visits.
Application process
Applicants must submit official transcripts with their application or within ten days after posting closes and complete specific presentation and structured interview tests assessing relevant skills.
Unique job features
The job includes unique responsibilities such as conducting energy audits, managing outage notifications, and participating in emergency/storm duty roles, distinguishing it from typical customer service roles.
Company overview
WEC Energy Group is a leading energy company based in Milwaukee, Wisconsin, primarily engaged in the generation and distribution of electricity and natural gas. They serve over 4.6 million customers across four states in the Midwest. The company generates revenue through regulated utility operations, including electricity generation from coal, natural gas, and renewable sources, as well as natural gas distribution. Founded in 1987, WEC Energy Group has grown through strategic acquisitions and a commitment to sustainable energy practices, positioning itself as a key player in the regional energy market.
How to land this job
Tailor your resume to highlight your customer service experience and ability to manage multiple stakeholders, including homeowners, contractors, and municipalities, as these are key for the Residential Energy Services Consultant role at WEC Energy Group.
Emphasize skills in coordinating service delivery, managing work requests, and resolving customer issues proactively, reflecting the job’s focus on service management and communication.
Apply through multiple platforms such as WEC Energy Group’s official careers page, LinkedIn, and relevant job boards to maximize your application visibility for this position.
Connect on LinkedIn with current employees in the Residential Energy Services or Customer Service divisions at WEC Energy Group, using ice breakers like commenting on recent company sustainability initiatives or asking about their experience with customer engagement strategies.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'service delivery,' 'energy efficiency,' 'project coordination,' and 'customer communication' to pass automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate and tailor your applications across multiple platforms, identify LinkedIn contacts for networking, and ensure your resume is optimized for ATS, saving you time and increasing your chances at WEC Energy Group.
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