Job summary
Job post source
This job is directly from Ravago Manufacturing Americas
Job overview
The Customer Service Representative - CHEM at Ravago Manufacturing Americas supports customer satisfaction and product trial processes by managing sample requests and customer orders, acting as a liaison between customers, sales, technical teams, and operations.
Responsibilities and impact
The role involves managing domestic and international customer accounts, processing orders and sample requests, communicating order status, ensuring pricing accuracy, coordinating chemical sample sourcing and shipping, and maintaining related documentation.
Experience and skills
Candidates should have a high school diploma (bachelor's preferred), at least 5 years of relevant experience, proficiency with SOP software and Microsoft suite, and strong communication and customer service skills; bilingual candidates are desired.
Work environment and culture
The work environment is office-based with standard equipment, shared spaces with noise, and variable schedules possibly exceeding 40 hours per week.
Company information
Ravago Manufacturing Americas is an equal opportunity employer committed to fair employment practices without discrimination.
Job location and travel
The job is primarily office-based with a shared workspace environment and standard office equipment usage.
Unique job features
The position uniquely combines customer service with chemical sample coordination, requiring knowledge of compliance and logistics related to chemical products.
Company overview
Ravago Manufacturing Americas is a leading provider of polymer and rubber materials, specializing in the production and distribution of high-quality thermoplastic resins and compounds. The company generates revenue by supplying these materials to various industries, including automotive, construction, and consumer goods. Founded as part of the global Ravago Group, it has a rich history of innovation and expansion, becoming a key player in the materials sector. Candidates should note Ravago's commitment to sustainability and its extensive network of manufacturing facilities across the Americas.
How to land this job
Position your resume to emphasize your experience managing customer accounts and coordinating sample shipments, highlighting your ability to handle both customer service and logistical tasks effectively at Ravago Manufacturing Americas.
Focus on showcasing your skills in order processing, CRM and ERP systems proficiency, and your strong communication abilities to align with the job’s core responsibilities.
Apply through multiple platforms including Ravago Manufacturing Americas’ corporate careers page and LinkedIn to maximize your application visibility and increase your chances of consideration.
Connect with current employees in the customer service or logistics divisions at Ravago Manufacturing Americas on LinkedIn; start conversations by commenting on recent company news or asking about their experience managing chemical sample logistics.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'order processing,' 'CRM,' 'ERP,' 'chemical samples,' and 'logistics compliance' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application channels, and discover LinkedIn contacts for networking, saving you valuable time and increasing your job search efficiency.
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