Job summary
Job post source
This job is directly from Hitachi Energy
Job overview
The Director - IT Service Delivery North America leads IT service delivery across multiple sites in North America, ensuring alignment with business goals and driving digital transformation within a global enterprise.
Responsibilities and impact
The role involves leading a multi-national IT team, managing end-to-end IT service delivery including cybersecurity and infrastructure, implementing global IT operating models, collaborating with business units and suppliers, and supporting global IT projects regionally.
Experience and skills
Requires a Bachelor's degree or 10+ years senior IT delivery management experience, 5+ years in regional IT delivery and manufacturing operations, project management experience, and knowledge of ITIL 4, Lean Six Sigma, and tools like MS Office, ServiceNow, and SAP S4Hana.
Work environment and culture
Hitachi Energy values diversity, collaboration, and innovation, fostering an inclusive environment with a global team committed to sustainable energy and digital transformation.
Company information
Hitachi Energy is a global technology leader in sustainable energy solutions, serving utility, industry, and infrastructure sectors with a workforce of about 45,000 employees in 90 countries.
Team overview
The candidate will lead a multi-national team of managers and IT specialists responsible for IT service delivery across North America.
Job location and travel
The position is based in Raleigh, North Carolina, serving multiple sites in the USA, Canada, and Mexico.
Unique job features
The role offers the opportunity to lead IT service delivery in a major global enterprise during a significant digital transformation journey, with responsibility for a broad geographic region and multiple factories and offices.
Company overview
Hitachi Energy is a global leader in energy solutions, focusing on sustainable energy technologies and digital solutions for the power sector. They generate revenue through the sale of products and services in areas such as grid automation, power quality, and energy storage systems. Formed from the merger of Hitachi and ABB's Power Grids business in 2020, the company leverages over a century of expertise in electrical engineering and innovation. This strategic partnership aims to advance the energy transition towards a carbon-neutral future.
How to land this job
Position your resume to highlight senior leadership experience in IT service delivery across North America, emphasizing your ability to manage multi-national teams and oversee end-to-end IT service operations in a manufacturing or industrial environment.
Focus on showcasing your expertise in implementing global IT operating models, managing complex global IT projects, and driving digital transformation initiatives, especially within manufacturing or factory settings.
Apply through multiple channels including Hitachi Energy's official careers page and LinkedIn to maximize your chances of visibility and consideration for this strategic role.
Connect on LinkedIn with current IT leaders or managers within Hitachi Energy's North America IT or Business Solutions divisions; start conversations by referencing Hitachi Energy's digital transformation journey or asking about challenges in regional IT service delivery.
Optimize your resume for ATS by incorporating keywords from the job description such as 'IT service delivery,' 'digital transformation,' 'global IT projects,' 'ITIL 4,' 'SAP S4Hana,' and 'manufacturing operations,' ensuring alignment with the required skills and tools.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identify multiple application portals, and find relevant LinkedIn contacts to network with, allowing you to focus more on strategic preparation and interview readiness.
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