Morae

iManage Help Desk Support Engineer

Posted 30+ days ago

Job summary

  • Job post source

    This job is directly from Morae

  • Job overview

    The iManage Help Desk Support Engineer role at Morae involves providing user assistance and support for the iManage Cloud environment, focusing on helping new users effectively.

  • Responsibilities and impact

    The engineer will serve as the first contact for users, provide Tier 1 and Tier 2 support, guide users through system navigation, troubleshoot basic issues, escalate complex problems, and collaborate with the support team to ensure user satisfaction.

  • Experience and skills

    Candidates should have basic technical knowledge, strong communication skills, patience, and the ability to work independently remotely; previous help desk experience is preferred but not required.

  • Job location and travel

    The position is remote, based in the US.

Company overview

Morae is a global legal and compliance services firm specializing in providing technology-enabled solutions to law firms, legal departments, and compliance functions. They generate revenue through consulting services, managed services, and technology solutions that enhance operational efficiency and compliance. Founded in 2015, Morae has rapidly expanded its footprint through strategic acquisitions and partnerships, establishing itself as a leader in legal transformation and innovation. Their focus on integrating advanced technologies like AI and data analytics positions them at the forefront of the legal services industry.

How to land this job

  • Tailor your resume to highlight your strong communication skills, patience, and ability to assist users with varying technical backgrounds, as these are critical for the iManage Help Desk Support Engineer role at Morae.

  • Emphasize any experience or interest in user support, help desk roles, or cloud environments, particularly focusing on Tier 1 and Tier 2 support capabilities and troubleshooting basic issues.

  • Apply through multiple channels including Morae’s corporate careers page and LinkedIn to increase your chances of being noticed for this remote US-based position.

  • Connect with current Morae employees in the support or IT divisions on LinkedIn; use ice breakers such as asking about their experience working remotely with Morae or inquiring how they handle complex user issues in the iManage Cloud environment.

  • Optimize your resume for ATS by incorporating keywords from the job description like 'iManage Cloud support,' 'Tier 1 and Tier 2 support,' 'user assistance,' 'help desk,' and 'troubleshooting basic issues' to ensure it passes initial screenings.

  • Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify relevant Morae contacts on LinkedIn, allowing you to focus your time on preparing for interviews and networking.

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