Norton Healthcare

Electronic Health Records Tech, Telecom Agent, Evenings 2p-10:30p

LOUISVILLE, KYPosted 17 days ago

Job summary

  • Job post source

    This job is directly from Norton Healthcare

  • Job overview

    The Electronic Health Records Tech, Telecom Agent role at Norton Healthcare supports patient care and safety by managing patient records and telecom operations within the hospital network during evening hours.

  • Responsibilities and impact

    The job involves announcing codes and pages via Vocera, answering and transferring calls, managing health records in paper and electronic formats, assisting patients with the MyChart app and Zoom visits, and handling medical record requests through Epic and other communication methods.

  • Experience and skills

    No prior experience is required as comprehensive on-the-job training is provided; desired qualifications include one year of Health Information Management experience, a High School Diploma or GED, an Associate Degree, or Registered Health Information Technician certification.

  • Job location and travel

    This is an in-office position at Norton Healthcare during evening hours from 2 PM to 10:30 PM.

  • Application process

    Applicants are encouraged to apply or contact recruitment@nortonhealthcare.org for more information.

Company overview

Norton Healthcare is a prominent healthcare provider based in Louisville, Kentucky, offering a comprehensive range of medical services through its network of hospitals, clinics, and specialty centers. The organization generates revenue by delivering patient care, conducting medical research, and providing health education. Founded in 1886, Norton Healthcare has a rich history marked by continuous growth and innovation, including the establishment of the Norton Children's Hospital and numerous community health initiatives.

How to land this job

  • Tailor your resume to highlight any experience or skills related to patient support, telecommunications, and handling electronic health records, even if from volunteer or unrelated roles, to align with Norton Healthcare's focus on patient care and safety.

  • Emphasize your ability to manage multiple communication channels such as phone systems and digital platforms like Epic and MyChart, showcasing your adaptability and technical aptitude as outlined in the job description.

  • Apply through multiple channels including Norton Healthcare’s official corporate careers site and LinkedIn to maximize your application visibility and chances of being noticed for this in-office position.

  • Connect with current employees in the Health Information Management or Telecom divisions at Norton Healthcare on LinkedIn; use ice breakers like asking about their experience with the Vocera system or how they support patients through MyChart and Zoom visits to start a conversation.

  • Optimize your resume for ATS by including keywords from the job description such as 'Electronic Health Records,' 'patient documentation,' 'Epic,' 'MyChart,' 'telecom call center,' and 'patient support' to ensure it passes initial screenings effectively.

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