Job summary
Job post source
This job is directly from Steel Dynamics, Inc
Job overview
The Customer Service Representative will assist and support the Inside Sales team, ensuring customer needs are met and expectations exceeded.
Responsibilities and impact
Daily responsibilities include working with Inside Sales on orders and reports, providing backup during absences, monitoring production and shipments, and assisting in training new employees.
Experience and skills
Candidates should have a minimum of a two-year Associates degree, previous customer service or sales experience, effective communication skills, and proficiency in Microsoft Office.
Company information
Steel Dynamics, Inc. is known for its commitment to customer service and operational excellence in the steel industry.
Company overview
Steel Dynamics, Inc. is one of the largest domestic steel producers and metals recyclers in the United States. The company operates through three primary segments: steel operations, metals recycling, and steel fabrication. Founded in 1993, Steel Dynamics has grown rapidly through strategic acquisitions and organic growth, becoming a key player in the steel industry. They generate revenue by producing a wide range of steel products, including flat roll, structural, and engineered steel, and by recycling ferrous and non-ferrous metals. Notably, their innovative approach to steel production and commitment to sustainability have positioned them as a leader in the industry.
How to land this job
Position your resume to showcase your experience in customer service and sales, emphasizing your ability to assist and back up team members effectively, as mentioned in the job description.
Highlight your skills in managing orders, reports, and analysis while demonstrating your proactive approach to monitoring production and shipments to exceed customer expectations.
Mention your experience in collaborating with various departments to serve customer needs and your ability to meet or exceed shipping goals, which are critical for this role.
Apply through multiple channels, including Steel Dynamics, Inc.'s corporate site and LinkedIn, to enhance your visibility and chances of being noticed for this position.
Connect with individuals in the Inside Sales division at Steel Dynamics, Inc. on LinkedIn to inquire about the position; potential ice breakers could include asking about their experience with the company or expressing interest in their approach to customer service.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'customer service,' 'sales support,' and 'communication skills,' to increase the chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, applications are submitted through the best channels, and networking opportunities are identified, allowing you to focus on your job search more effectively.
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