Job summary
Job post source
This job is directly from Richland County Government
Job overview
The Citizen Response Representative provides professional and courteous customer service to county officials, citizens, and outside agencies, handling inquiries and service requests to support county operations.
Responsibilities and impact
The role involves responding to inquiries and complaints via multiple communication channels, maintaining accurate service records, scheduling community meetings, processing Freedom of Information Act requests, calculating fees, and performing general clerical duties to ensure efficient county service delivery.
Compensation and benefits
The minimum salary is $19.68 per hour; no additional benefits or bonuses are specified in the description.
Experience and skills
Candidates should have knowledge of county departments, ordinances, and current local government events; skills in customer service, clerical work, and data management are essential.
Company information
Richland County Government is a local government entity serving the community with various departments and public services.
Job location and travel
The position is based in Richland County, with duties including attending community meetings and working on call during emergencies.
Unique job features
The job includes handling confidential information, working with multiple communication methods, and supporting emergency response efforts.
Company overview
Richland County Government, located in South Carolina, provides a wide range of public services including public safety, infrastructure maintenance, and community development. The county generates revenue through property taxes, business licenses, and various service fees. Established in 1785, Richland County has a rich history and plays a crucial role in regional governance and public administration, ensuring the well-being and growth of its communities.
How to land this job
Tailor your resume to highlight strong customer service skills, emphasizing your ability to communicate professionally and courteously with diverse stakeholders including elected officials, county staff, and the public.
Showcase experience with administrative tasks such as data entry, scheduling, handling confidential information, and managing inquiries via multiple communication channels like phone, email, and face-to-face interactions.
Apply through multiple platforms including Richland County Government's official website and LinkedIn to maximize your application visibility and ensure your resume reaches the right hiring managers.
Connect on LinkedIn with current employees in the Citizen Response or Customer Service divisions at Richland County Government; start conversations by referencing recent county initiatives or asking about the day-to-day challenges they face in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'data entry,' 'confidential information,' 'scheduling,' and 'Freedom of Information Act requests' to pass automated screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate applying on multiple sites, tailor your resume for ATS, and identify LinkedIn contacts to network with, freeing you to focus on preparing for interviews and other steps in your job search.
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