Job summary
Job post source
This job is directly from Workday
Job overview
The Customer Success Manager (CSM) at Workday is responsible for ensuring customers derive maximum value from Workday's products and services, advocating for their needs and enhancing their overall experience.
Responsibilities and impact
The CSM will manage customer engagements, act as a trusted advisor, develop success plans, prioritize issue resolution, and monitor customer adoption of Workday solutions.
Compensation and benefits
The salary range for this position is $94,600 to $141,900 USD in the USA and $92,000 to $138,100 CAD in Canada, with potential bonuses and stock grants included in the compensation package.
Experience and skills
Candidates should have 3+ years of experience in HCM or Financial domains, customer-facing roles, and must be bilingual in English and French, with preferred experience in SaaS and Workday products.
Career development
Workday offers opportunities for professional growth through collaborative team environments and engagement with various corporate functions.
Work environment and culture
Workday promotes a culture centered on employee happiness and development, emphasizing collaboration and a healthy work-life balance.
Company information
Workday is a leader in enterprise cloud applications for finance and human resources, founded to revolutionize the software market with a strong focus on culture and employee-centric values.
Team overview
The Customer Success team at Workday is integral to customer engagement, consisting of advisors who facilitate customer adoption and satisfaction with Workday products.
Job location and travel
The primary location for this role is Atlanta, Georgia, with flexible work options allowing for a mix of in-office and remote work.
Application process
Candidates can apply directly through Workday Careers and should be cautious of third-party sites requesting personal information or fees.
Unique job features
This role offers a unique opportunity to work closely with customers, providing personalized support and engaging with executive leadership.
Company overview
Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005 by Dave Duffield and Aneel Bhusri, the company offers solutions that help businesses manage financial management, human capital management, and analytics. Workday generates revenue through subscription fees for its software-as-a-service (SaaS) model, catering to a wide range of industries including education, healthcare, and technology. The company is known for its innovative approach to enterprise software, emphasizing user-friendly design and continuous updates.
How to land this job
Position your resume to showcase your experience in customer success management, particularly emphasizing your ability to drive customer adoption and satisfaction with enterprise software.
Highlight your bilingual proficiency in English and French, as this is essential for supporting clients in Quebec and the US.
Emphasize your experience in handling customer engagements and your ability to act as a trusted advisor, which aligns with the core responsibilities of the role.
Apply through multiple channels including Workday's corporate site and LinkedIn to maximize your visibility for this position.
Connect with individuals in the Customer Success division at Workday on LinkedIn to gain insights about the role and the team culture, and consider ice breakers like discussing a shared interest in customer engagement strategies or asking about their experience with Workday's product suite.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'customer success,' 'adoption,' and 'stakeholder engagement' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications for the Customer Success Manager role at Workday.
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