Job summary
Job post source
This job is directly from Seminole Classic Casino Hollywood
Job overview
The Casino Host role at Seminole Classic Casino Hollywood focuses on building and maintaining relationships with high-value gaming guests to drive incremental gaming revenue and enhance guest experiences.
Responsibilities and impact
The Casino Host is responsible for greeting guests, marketing gaming products, tracking visits, arranging accommodations, issuing Player’s Club cards, handling customer complaints, telemarketing, and supporting marketing and incentive programs to increase gaming revenue and guest loyalty.
Experience and skills
Preferred qualifications include 1-2 years of casino experience, sales/marketing experience, proficiency in Office Suite, above-average written communication skills, and a high school diploma or equivalent is preferred.
Work environment and culture
The company values unparalleled guest service, treating guests like invited guests in a home, emphasizing pride, high moral integrity, and a strong work ethic in a dynamic casino environment that includes smoking areas and requires flexibility in working hours.
Company information
Seminole Classic Casino Hollywood is a pioneering Indian gaming casino established in 1979, featuring over 1,000 slot machines, live table games, entertainment venues, and diverse dining options, operated by Seminole Gaming with a commitment to exceptional guest service.
Job location and travel
The job is located at Seminole Classic Casino Hollywood with requirements to work various shifts including evenings, weekends, and holidays, and involves physical activity such as standing for long hours and maneuvering around the property.
Application process
Final candidates must obtain gaming licensure through background checks including credit, criminal, and drug screening before offers are extended.
Unique job features
The role involves unique responsibilities such as telemarketing to active and inactive customers, managing casino credit offerings, and participating in special events and promotions to enhance guest loyalty and gaming revenue.
Company overview
Seminole Classic Casino Hollywood is a prominent gaming and entertainment destination located in Hollywood, Florida, operated by the Seminole Tribe of Florida. It offers a variety of gaming options, including slot machines, table games, and high-stakes bingo, alongside dining and live entertainment experiences. The casino is part of the Seminole Gaming enterprise, which has a rich history tied to the Tribe's successful ventures in the gaming industry, including being pioneers of high-stakes bingo in the 1970s. Revenue is generated through gaming operations, food and beverage services, and entertainment events. Candidates should note the casino's emphasis on customer service and its role in supporting the Seminole Tribe's economic development.
How to land this job
Tailor your resume to emphasize your ability to build and maintain strong relationships with high-value guests, highlighting any experience in personalized customer service and sales/marketing roles relevant to casino or hospitality environments.
Showcase your communication skills, professionalism, and experience handling guest complaints or discrepancies efficiently, as these are critical for ensuring a positive guest experience at Seminole Classic Casino Hollywood.
Apply to this Casino Host position through multiple platforms including the Seminole Gaming corporate site (gotoworkhappy.com) and LinkedIn to maximize your application visibility and chances of selection.
Connect with current employees or team members in the Casino Host or guest services division on LinkedIn; use ice breakers like complimenting the casino's commitment to guest service, asking about their favorite casino events, or inquiring how they personalize guest experiences.
Optimize your resume for ATS by incorporating keywords from the job description such as 'guest relationships,' 'gaming revenue,' 'Player’s Club,' 'complimentary services,' 'promotions,' and 'customer service,' ensuring your resume passes initial automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn contacts for networking, allowing you to focus more effectively on preparing for interviews and enhancing your skills.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.