Job summary
Job post source
This job is directly from John Deere
Job overview
The Customer Service Representative at John Deere will provide front-line technical support to dealers and customers, optimizing satisfaction and retention.
Responsibilities and impact
Daily responsibilities include providing support via phone, email, and chat, documenting interactions, and collaborating with various functional groups to resolve inquiries and issues.
Compensation and benefits
The salary range is $48,960.00 - $73,428.00, with benefits including flexible work arrangements, performance bonuses, retirement savings, healthcare contributions, and tuition assistance.
Experience and skills
Candidates should ideally have a bachelor's degree in a related field or equivalent experience, with skills in customer service, communication, and knowledge of agriculture customers being essential.
Career development
John Deere offers opportunities for career growth and development in an inclusive team environment, encouraging exploration of new projects and innovative thinking.
Work environment and culture
The company promotes an inclusive culture that values innovation, teamwork, and personal development, providing advanced tools and technology for employees.
Company information
John Deere is a leading manufacturer in the agricultural and construction sectors, focused on addressing global challenges related to food, fiber, and infrastructure.
Team overview
The team is part of the Intelligent Solutions Group, located in Johnston, IA, and is dedicated to providing exceptional customer support.
Job location and travel
The position is onsite in Johnston, Iowa, with flexible work schedule arrangements available.
Application process
Candidates should follow the application instructions provided in the job posting, including submitting necessary documentation by the specified deadlines.
Unique job features
Unique aspects of this role include the opportunity to work with advanced technology and participate in problem resolution processes.
Company overview
John Deere, officially known as Deere & Company, is a leading American corporation that manufactures agricultural, construction, and forestry machinery, diesel engines, and drivetrains used in heavy equipment. Founded in 1837 by blacksmith John Deere, the company revolutionized farming with its steel plow and has since expanded globally. John Deere generates revenue through the sale of its machinery, parts, and financial services, maintaining a strong presence in the agricultural sector with a commitment to innovation and sustainability.
How to land this job
Position your resume to highlight your customer service experience, technical support skills, and ability to communicate effectively across various channels, as these are key components of the Customer Service Representative role at John Deere.
Emphasize your adaptability in a changing environment, experience with consumer software applications, and any relevant agricultural knowledge or experience, as these qualities will make you stand out to hiring managers.
Apply through multiple platforms including John Deere's corporate site and LinkedIn to maximize your visibility and chances of landing an interview for this position.
Network with individuals in the Customer & Product Support division at John Deere on LinkedIn to gain insights into the role and company culture; potential ice breakers could include discussing your interest in agricultural technology or asking about their experiences working at John Deere.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer support', 'technical assistance', and 'problem resolution' to improve your chances of passing initial screenings.
Leverage Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored to the role, and that you efficiently connect with the right people at John Deere.
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