Job summary
Job post source
This job is directly from MS Shift, Inc.
Job overview
The Customer Success Manager at MS Shift, Inc. will manage client relationships and ensure their success with the company's software, playing a crucial role in client retention and satisfaction.
Responsibilities and impact
The CSM will develop client relationships, manage the post-sale process, identify upsell opportunities, communicate with management, track performance metrics, and collaborate with cross-functional teams.
Experience and skills
Candidates should have a Bachelor's degree in a related field and over 5 years of experience as a CSM in a SaaS or technology company, along with strong communication and project management skills.
Work environment and culture
The company promotes diversity and is an equal opportunity employer, valuing a collaborative and inclusive work environment.
Company information
MS Shift, Inc. is a growing company focused on providing software solutions, emphasizing customer success and relationship management.
Job location and travel
This is an on-site position.
Company overview
MS Shift, Inc. is a software and technology company headquartered in New York City, specializing in providing advanced systems for the hospitality industry, particularly leading hotels worldwide. Founded in 2005, the company focuses on developing and improving powerful hotel management software solutions. With a team size of 11-50 employees, MS Shift generates revenue by offering these specialized software products and related services to its clients. The company is led by CEO Ori Zur and is known for its commitment to employee satisfaction and growth.
How to land this job
Tailor your resume to emphasize your experience in customer success management, particularly within SaaS environments, showcasing your relationship-building and problem-solving skills as they are crucial for the role at MS Shift, Inc.
Highlight your experience with client onboarding, implementation, and training, as these responsibilities are key components of the position.
Apply through multiple platforms such as MS Shift, Inc.'s corporate site and LinkedIn to maximize your exposure and chances of landing an interview.
Connect with individuals in the customer success or related divisions at MS Shift, Inc. on LinkedIn, using ice breakers like asking about their experiences with the company culture or inquiring about specific challenges they face in their roles.
Optimize your resume for ATS systems by including keywords from the job description, such as 'customer success,' 'SaaS,' and 'relationship management' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring your resume is tailored and effectively highlights your qualifications while also identifying potential networking opportunities.
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